Luis Morales Email and Phone Number

Actively pursuing new business for the Joliet Slammers and identifying opportunities to acquire new leads. Including making cold calls, attending events, and delivering effective presentations to large and small groups.Serving as the primary point-of-contact for existing customers and coordinating with internal and/or external constituencies to obtain price estimates, generate contracts, book reservations, resolve complaints, or perform other similar duties.Ensuring customer satisfaction by analyzing complaints, concerns, and suggestions.Utilizing CRM to track customers, fulfill group orders, manage seat allocations, generate invoices, and/or input other relevant data.Assisting with the development of sales plans, policies and procedures; assisting with efforts to market and promote services, programs, and offerings.Performing miscellaneous job-related duties as assigned.

1) Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction.2) Advised customer about new models and assisted them in determining which vehicle is suitable to their needs.3) Negotiated pricing and financing options. Averaging 13-15 sales a month.4) Performed credit checks and worked with different financial institutions to assure qualifications for car loans.5) Completed all finance application and paperwork required for qualified customers.6) Developed strong customer relationships.

1) Supervised daily operations of Wrigley Field facilities department on a game to game basis.2) Trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives.3) Established strong relationships to gain support and effectively achieve results.