Luis Eduardo Ortiz Ruiz Email & Phone Number

Monterrey, Nuevo León, México

• English/Spanish bilingual specialist in the same project. I have the opportunity to work on more complex cases and with a greater number of tools and processes at my disposal. Adding to my previous responsibilities:
• I manage email conversations that need more attention and critical thinking to be solved efficiently
• Identify cases of legal threats, violence (self-inflicted as well threats to others/institutions)
• Help colleagues with their doubts about cases and procedures
• Make sure I help with quality control of my colleagues' work by giving timely feedback and corrections

Monterrey, Nuevo León, México

• Responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love. As a player support agent, your duties will include but not be limited to:Handling customer.
• Help players with account issues (compromised accounts, updates, etc.);
• Resolve issues regarding refunds, purchases not going through, etc.;
• Assist players resolve technical problems with the game;
• Answer gameplay inquiries and helping sort out gameplay issues.

Denver, United States

• Creating/Designing and updating brochures for our listings.
• Keeping our database up to date with sales, leases, new listings.
• Research of both realtors and clients for mailing lists, promotions or invitations to viewing events.
• Sending up our sales/deals to specialized websites so Wheelhouse continued to be on the map.

Content creator for different streaming platforms owned by IGG

Ciudad Obregón, Sonora, México

• As a supervisor my responsabilities were:
• Manage and direct a team of 6 people, each with a different project
• Keep the members of my team up to date with every and all changes made to their projects
• Have a call with each client if needed
• Kepp an up to date report of each goal reached or why it wasn't possible to reach them

Ciudad Obregón, Sonora, Mexico

• As a data entry clerk I was in charge of:
• Reading and comprehending medical terms.
• Keep a high standard throughout every new order or data that we needed to captureAs a data entry clerk some of my biggest achievements were to be recognized as one of the best agents in my project as I was able to rise.