- Redacción de especificaciones funcionales en base a los BRD´s (Business requirements documents), reuniones y workshops con cliente, desarrolladores y partes interesadas.- Modelaje de la solución/ diseño de procesos trabajando con las partes implicadas (negocio, IT, cliente…), asegurando la alineación entre lo que ha sido desarrollado y los requerimientos del negocio dentro del marco del proyecto (normas, experiencia de usuario…)- QA Testing: Preparación de estrategias y planes de test asegurando la cobertura de todas las funcionalidades, evitando así la aparición de defectos/errores en el momento de la entrega de la solución/desarrollo al cliente. Asistencia a clientes durante su fase de test, ejecución de tests de No regresión (TNR´s). - Reporting a cliente- Experiencia en metodologías Agile, Lean y Kanban.- Formaciones realizadas: Scrum (Agile), SQL, Product Owner…

- Requirements gathering through BRD´s (Business Requirements Documents), meetings and workshops with stakeholders and customers.- Solution modelling with stakeholders from business and IT departments.- Ensure the alignment between what is being built and business requirements- QA Testing: Preparation of strategies and test plans ensuring the coverage of all functionalities, avoiding the appearance of defects / errors at the time of delivery of the solution / development to the client. Customer assistance during their test phase.- Experience with Agile, LEAN, Kanban methodologies- Reporting to the customers / Budgets approval- Training courses: Scrum (Agile), SQL, Product Owner…

- Gathers the functional requirements for application development/enhancement (via BRD´s creation). Business process analysis and mapping- Test system definition and follow up / control after the information system change: direct work with top management and service team leaders to solve any incidence in the correct timelines (project management tasks)- Partners /Customers administration and management: Dossiers acceptance, payments, invoicing, customer care, problem solving, transactions analysis, provide appropriate solutions within the time limits…- 25 people Team Leader and Responsible: data cleansing y reshaping of the new database (maintain customer and partners records by updating account information: financial products, billing data, interest rates…). Knowledge management for new employees, induction plan, create new users manuals, reporting…

- Business Analyst: Action plan development, new process definition (Workarounds, Interfaces, Process Split, Knowledge Transfer, Data Cleansing…). Testing. Knowledge management: Coordinate and create the induction plan for the new employees (more than 250). Meetings, trips and direct work with Ricoh Europe Top Management- Sox Audits Standardization Management Project in the four SSC which provides all the european markets (UK, Germany, Spain and South Africa)- Ricoh France Project Manager Assistant: International Project Planning, French market (first and more important in Europe, third in the world) transition into the new company´s operating system / Key User: Chairperson for the transfer of all the Data Governance and Order to contract activities- Logistics/ Indirect channel: Wholesales and dealers administration and management (orders, contracts, invoicing, database, customer care...)

- Marketing / Sales: Competitors Study and market analysis. Goals development and action plan definition/ New Business Research- Communication: 3 people team manager, creation of internal and commercial tools- Strategical development/ Key account management: Google, McDonald´s, Carrefour, Heineken, adidas, Fujifilm, Nikon…

Temporary Contracts

- Financial, Countable, Fiscal and Commercial Management for Industrial and Property Spanish Companies- Reviewed client accounts, investments and insurance contracts by running personal needs analysis and comparisons of plans.- Learned good phone manners and skills when booking appointments, answering questions and leaving voicemails.- Accounting and sales order management, tax planning, composition of juridical minutes

- Direction of a 20 people team, selected and advised 5 team leaders in the functions of business development, external relations, finance, global exchange and talent management- Achieve the year-long goals of the committee, including…- New members and Sales Team Training Plan and Budgetary Control responsible- Organisation of networking conventions between companies and university- Partnerships and Sponsorings Negociation