Pelayo Seguros.Project to implement a new CRM platform in an insurance Company, based on the #1 CRM solution: "Salesforce Lightning" integration the features provided by the following clouds: Sales - Service - Marketing.This project covers the following main points:- Lead/Prospect management- Customer management(integration with existing corporative systems)- Sales management ( opportunities, quotation and policies) by sales internal and external reps.- Service management (cases, tasks) by CallCenter team, including integration with CTI and Salesforce capabilities like : email2case, web2case, omnichannel.

Prosegur - AlarmasInternational Project, to manage the sales associated to the customers with the solution: Siebel Consumer 8.1.

Prosegur - Oracle Collections:Project to implement a plataform to recover customer unpaid bills, based on the integrations between two systems: CRM(Oracle-Siebel) and ERP(Oracle Collections).

Prosegur Customer Portal Project to develop a customer portal, integrated with suite: Oracle-Siebel CRM.The main objective is that the customer can get easily all the information about his/her relationship with Prosegur (agreements, products, invoices,...)Functions:Technical support to modify security adaptor between Siebel CRM and Microsoft Active Directory.Develop of new web services to integrate the new Portal and Siebel CRM.

PROSEGUR TECNOLOGIA ARGENTINA.Data migration Project Manager, performing the following tasks:Preparation of the project plan.Definition and evaluation of the export/import data filters to be considered by Siebel EIM.Reviewing the risks associated with the impact of the migration in other company divisions already working with Siebel 8.Managing and supervising the development team according to the ongoing Project plan.Monitoring the cutover phase.Data migration of one business division from Siebel 7.5 to Siebel 8.1.

Technical Architecture Consultant as a member of the IT Global Technical Center Team for JTI proyect (support with remote client issues, review of new architecture for Siebel OUI, ...)

PROSEGURData migración Project manager, doing the following tasks:- deep analysis of the entities to be exported,- create/modify EIM table/FK mappings associated to the existing customizations.- define the load sequence of the processes.- export customer data with Siebel EIM from Siebel 7.5.- import customer data with Siebel EIM into Siebel 8.1. - validate the integrity and quality of the data loaded.- create technical documentation(data mappings,flow diagrams,...)

JTI – Japan Tobacco International-Translating the Customer's requirements using Oracle-Siebel best practices.-Support their processes without unneeded custom development.-Hands on configuration setup Siebel 8.1 functionality in a multilingual environment(more than 20 different languages)-Review technical requirements for external developers to build solutions where needed -Strong ability to problem solve and understand how a business process can be enhanced and improved using CRM package.-Management of change request and incidents in each release.-Ability to work in a self sufficient manner, but also with a team.

LLEDO:Providing technical assistance in the support & maintenance with Siebel 8 in 'Lledo Iluminación'.Furthermore, involved in several migration proposals to Siebel 8.1 version.

VODAFONE - Spirit.Process design in CRM Project(Siebel 8.1) in a telecom company. Definition of user roles and visibility rules across organization.Conducting Business Process Review Meetings to guide a customer through their processes with Siebel 8.1 .Deep understanding of CRM solutions / CRM business process.Ability to document business requirements for developers.

PROSEGUR- Working with the customer to develop and maintain project plans. - Meetings to review project plans and keep the customer informed of progress against the plan.- Manage team development, to fulfill the project milestones and orient the team to choose the most effective option for a customer.- Functional design in a multilingual environment.(Siebel 7.5)

IECISA:Technical senior consultant with Siebel Sales 7.5, providing assessment in the definition of different processes to manage the accounts and related invoices/budgets.

CEPSA-Helpdesk.Project oriented to develop an internal helpdesk.Installation and configuration of Siebel Field Service 6.2.solution.Project leader in the migration process from Siebel 6.2 to Siebel 7.5.Installation and setup of Siebel Email Response module.Gather and analyze the different requirements, trying to implement them with a minimun development.

ENDESAProject oriented to the development of a new application to manage the sales force for Big customers.Configuration and development with the CRM suite Siebel Sales 5.6