Luis Quesada Email & Phone Number

Costa Rica

Alemania

• As a Professional Services Engineer, I have been instrumental in elevating customer satisfaction and fostering long-term relationships with our key clients. Recognizing my exceptional performance, I was promoted to.
• Strategic Client Engagement:o Promoted to a role with a primary focus on our most valuable customers, demonstrating trust… Show more As a Professional Services Engineer, I have been instrumental in elevating customer.
• Strategic Client Engagement:o Promoted to a role with a primary focus on our most valuable customers, demonstrating trust in my ability to deliver exceptional service.o Developed and maintained strong relationships.
• Product Expertise:o Spearheaded the implementation of the "Professional Services" product, a groundbreaking offering designed to provide exclusive resources to clients, enhancing their satisfaction and optimizing.
• Client Growth and Investment:o Identified opportunities for clients to grow and invest more in the company by proactively analyzing their needs and aligning our product features to address those needs.o Collaborated.
• Technical Consultation:o Provided technical consultation to clients, offering insights into optimizing their use of our products and services.o Leveraged my technical expertise to troubleshoot issues, ensuring a.

In my current role as an Application Support Specialist, I excel in managing the PRTG system while actively expanding my skill set and knowledge base. Key contributions and responsibilities include: System Management: My primary responsibility centers around expertly managing the PRTG system, ensuring its seamless operation and reliability. Continuous.

AT&T - May 2019 - May 2022 Leadership & Client Engagement: Led client consultations to determine specific needs, providing guidance and ensuring client satisfaction. Innovative Solution Design: Spearheaded extensive research efforts, crafting customized solutions using Solutions Portal and Microsoft Visio, optimizing client outcomes. Resource Management.

AT&T - May 2016 - May 2019 (3 years 1 month)In my role as a Solutions Lead at AT&T, specializing in AVPN (AT&T Virtual Private Network) products, I played a key leadership role in managing 10G connections across Most of the World (MOW) countries, excluding the USA. My contributions and responsibilities included: Team Management: I led and managed a team of.

During my tenure at AT&T within the Solutions Center of Excellence (SCOE), I held a pivotal role in ensuring Technical Assurance through the creation of Technical Assurance documents (TAs). My responsibilities encompassed: Technical Oversight: I took charge of overseeing the creation and delivery of Technical Assurance documents, which played a crucial.

Costa Rica

I was chosen as one of a select group of engineers from CUCM to join the pioneering Enterprise Video team, specializing in Telepresence Technology at Cisco. During my tenure, I made significant contributions: Continuous Learning: To stay current with evolving technologies, I pursued and obtained the CCNA Voice Certification (CSCO12167277). This.

Costa Rica

My career at Cisco has been marked by significant growth and contributions. I began as a Cisco TAC professional and steadily progressed to the Tier 2 level. In this dynamic role, I achieved the following milestones: Skill Development: The complexity of the technology I encountered in my role allowed me to enhance my teamwork skills significantly. I.

Costa Rica

In my role as a Telepresence Technical Service professional for the Cisco ROS Account, I achieved significant milestones and contributed to both my personal and team's growth: Skill Development: I continuously refined my troubleshooting skills and honed my ability to ensure customer satisfaction. My role demanded a deep understanding of different.

Costa Rica

Throughout this year, I embarked on a journey of personal and professional growth: Banking and Financial Studies: I dedicated time to acquiring a solid foundation in banking and financial concepts. This knowledge enriched my understanding of customer concerns and needs, ultimately enhancing my ability to improve customer satisfaction. Excellence and.

San Salvador, El Salvador

As an active member of the LDS Church, I dedicated myself to a full-time mission in the San Salvador, El Salvador, and Belize Mission, where I assumed the role of Financial Secretary. This challenging position encompassed a range of responsibilities, highlighting my skills and contributions: Financial Management: I effectively managed the finances of 180.