Luis Quesada Email & Phone Number

Costa Rica

Alemania

As a Professional Services Engineer, I have been instrumental in elevating customer satisfaction and fostering long-term relationships with our key clients. Recognizing my exceptional performance, I was promoted to work closely with our most valuable customers within a new product offering known as "Professional Services."Key Achievements and Responsibilities:• Strategic Client Engagement:o Promoted to a role with a primary focus on our most valuable customers, demonstrating trust… Show more As a Professional Services Engineer, I have been instrumental in elevating customer satisfaction and fostering long-term relationships with our key clients. Recognizing my exceptional performance, I was promoted to work closely with our most valuable customers within a new product offering known as "Professional Services."Key Achievements and Responsibilities:• Strategic Client Engagement:o Promoted to a role with a primary focus on our most valuable customers, demonstrating trust in my ability to deliver exceptional service.o Developed and maintained strong relationships with key clients, understanding their unique business needs and challenges.• Product Expertise:o Spearheaded the implementation of the "Professional Services" product, a groundbreaking offering designed to provide exclusive resources to clients, enhancing their satisfaction and optimizing product utilization.o Acquired in-depth technical knowledge about the product, combining technical and management skills to ensure clients receive tailored solutions.• Client Growth and Investment:o Identified opportunities for clients to grow and invest more in the company by proactively analyzing their needs and aligning our product features to address those needs.o Collaborated with clients to identify potential new features, providing valuable feedback to the product development team for continuous improvement.• Technical Consultation:o Provided technical consultation to clients, offering insights into optimizing their use of our products and services.o Leveraged my technical expertise to troubleshoot issues, ensuring a seamless and efficient experience for clients.• Team Collaboration:o Collaborated cross-functionally with sales, product development, and customer support teams to ensure a cohesive and unified approach in delivering outstanding services to clients. Show less

In my current role as an Application Support Specialist, I excel in managing the PRTG system while actively expanding my skill set and knowledge base. Key contributions and responsibilities include: System Management: My primary responsibility centers around expertly managing the PRTG system, ensuring its seamless operation and reliability. Continuous Learning: My commitment to professional growth is a driving force behind my role. I proactively seek out opportunities for… Show more In my current role as an Application Support Specialist, I excel in managing the PRTG system while actively expanding my skill set and knowledge base. Key contributions and responsibilities include: System Management: My primary responsibility centers around expertly managing the PRTG system, ensuring its seamless operation and reliability. Continuous Learning: My commitment to professional growth is a driving force behind my role. I proactively seek out opportunities for continuous learning, consistently broadening my skill set. Team Development: I take pride in my role as a mentor, manager and trainer for new colleagues, ensuring their smooth integration into their respective positions and promoting knowledge transfer. Consumer-Centric Approach: To elevate consumer satisfaction, I actively engage in the development and execution of projects tailored to meet evolving client needs. This approach strengthens client relationships and enhances overall satisfaction. Technical Consultation: In my hybrid role, I provide invaluable technical consultation to our most valued clients. This involves resolving complex technical and design challenges, fostering lasting relationships, and ensuring client success. Vendor Collaboration: I closely collaborate with a diverse range of vendors, including Martello, Cisco, Microsoft, Veeam, IBM, HP, as well as virtualization experts like VMware and Hyper-V. This extensive cross-vendor experience has equipped me with a comprehensive understanding of various integrations and technologies. Show less

AT&T - May 2019 - May 2022 Leadership & Client Engagement: Led client consultations to determine specific needs, providing guidance and ensuring client satisfaction. Innovative Solution Design: Spearheaded extensive research efforts, crafting customized solutions using Solutions Portal and Microsoft Visio, optimizing client outcomes. Resource Management: Managed comprehensive Bill of Materials (BOM) through Netformx, ensuring accuracy and completeness, while… Show more AT&T - May 2019 - May 2022 Leadership & Client Engagement: Led client consultations to determine specific needs, providing guidance and ensuring client satisfaction. Innovative Solution Design: Spearheaded extensive research efforts, crafting customized solutions using Solutions Portal and Microsoft Visio, optimizing client outcomes. Resource Management: Managed comprehensive Bill of Materials (BOM) through Netformx, ensuring accuracy and completeness, while guiding team members. Team Leadership & Technical Support: Led the team in providing prompt technical support, addressing client inquiries, and offering expertise on design-related questions. Cross-functional Collaboration: Coordinated closely with presales, operational, and post-sales teams, facilitating project progression and ensuring milestones were met, promoting client satisfaction.Professional Development: CCNP TSHOOT Certification: Successfully achieved the CCNP TSHOOT certification, mentoring team members in Cisco network troubleshooting. PMP Certification Courses: Completed PMP certification courses, enhancing project management skills and sharing knowledge with colleagues. Show less

AT&T - May 2016 - May 2019 (3 years 1 month)In my role as a Solutions Lead at AT&T, specializing in AVPN (AT&T Virtual Private Network) products, I played a key leadership role in managing 10G connections across Most of the World (MOW) countries, excluding the USA. My contributions and responsibilities included: Team Management: I led and managed a team of technicians responsible for network enhancements, ensuring that they were well-coordinated and aligned with our client's… Show more AT&T - May 2016 - May 2019 (3 years 1 month)In my role as a Solutions Lead at AT&T, specializing in AVPN (AT&T Virtual Private Network) products, I played a key leadership role in managing 10G connections across Most of the World (MOW) countries, excluding the USA. My contributions and responsibilities included: Team Management: I led and managed a team of technicians responsible for network enhancements, ensuring that they were well-coordinated and aligned with our client's objectives. Network Enhancements: Under my leadership, I spearheaded port upgrades and VPN reassignments, optimizing network performance and connectivity for clients in MOW countries. This involved intricate technical work, and I oversaw a team to ensure successful execution. Compliance and Documentation: I took a leadership role in ensuring adherence to AT&T and international carrier policies. I meticulously verified all customer-provided information, and I ensured that the entire team followed compliance protocols to minimize potential issues and maintain the integrity of network operations. Client Collaboration: Collaborating closely with Customer Relationship Managers (CRMs) and clients, I led the process of facilitating the creation of customized quotes for last-mile construction and monthly charges. My objective was to align these quotes with client expectations and budget constraints, providing leadership to the team responsible for client interactions. Show less

During my tenure at AT&T within the Solutions Center of Excellence (SCOE), I held a pivotal role in ensuring Technical Assurance through the creation of Technical Assurance documents (TAs). My responsibilities encompassed: Technical Oversight: I took charge of overseeing the creation and delivery of Technical Assurance documents, which played a crucial role in project planning and execution. Collaboration: I fostered strong relationships with internal and external… Show more During my tenure at AT&T within the Solutions Center of Excellence (SCOE), I held a pivotal role in ensuring Technical Assurance through the creation of Technical Assurance documents (TAs). My responsibilities encompassed: Technical Oversight: I took charge of overseeing the creation and delivery of Technical Assurance documents, which played a crucial role in project planning and execution. Collaboration: I fostered strong relationships with internal and external technical resources integral to project integration. This collaboration allowed us to address custom requests effectively, providing tailored solutions to our clients. Quality Assurance: Rigorous testing and evaluation formed the cornerstone of my role. I ensured that all projects met the necessary criteria and feasibility standards. Only after thorough testing and verification did I include an approval document, signifying the project's readiness for implementation. Show less

Costa Rica

I was chosen as one of a select group of engineers from CUCM to join the pioneering Enterprise Video team, specializing in Telepresence Technology at Cisco. During my tenure, I made significant contributions: Continuous Learning: To stay current with evolving technologies, I pursued and obtained the CCNA Voice Certification (CSCO12167277). This certification demonstrated my commitment to excellence and proficiency in voice-related networking. Technical Expertise: I was… Show more I was chosen as one of a select group of engineers from CUCM to join the pioneering Enterprise Video team, specializing in Telepresence Technology at Cisco. During my tenure, I made significant contributions: Continuous Learning: To stay current with evolving technologies, I pursued and obtained the CCNA Voice Certification (CSCO12167277). This certification demonstrated my commitment to excellence and proficiency in voice-related networking. Technical Expertise: I was responsible for providing comprehensive technical support and delivering high-quality service for Telepresence Equipment and associated software. My role required a deep understanding of the technology and its application. Show less

Costa Rica

My career at Cisco has been marked by significant growth and contributions. I began as a Cisco TAC professional and steadily progressed to the Tier 2 level. In this dynamic role, I achieved the following milestones: Skill Development: The complexity of the technology I encountered in my role allowed me to enhance my teamwork skills significantly. I collaborated closely with colleagues to tackle intricate technical challenges, contributing to our collective success.… Show more My career at Cisco has been marked by significant growth and contributions. I began as a Cisco TAC professional and steadily progressed to the Tier 2 level. In this dynamic role, I achieved the following milestones: Skill Development: The complexity of the technology I encountered in my role allowed me to enhance my teamwork skills significantly. I collaborated closely with colleagues to tackle intricate technical challenges, contributing to our collective success. Training and Mentorship: Recognized for my expertise and problem-solving abilities, I was entrusted with the responsibility of delivering training and one-on-one coaching to new engineers. These sessions were designed to equip them with effective techniques for expediting case resolution and improving their time management skills. Proactive Problem Solving: My proactive approach involved identifying problematic areas within the team's workflow and processes. I worked closely with colleagues to implement improvements, resulting in enhanced operational efficiency and customer satisfaction. Show less

Costa Rica

In my role as a Telepresence Technical Service professional for the Cisco ROS Account, I achieved significant milestones and contributed to both my personal and team's growth: Skill Development: I continuously refined my troubleshooting skills and honed my ability to ensure customer satisfaction. My role demanded a deep understanding of different troubleshooting methodologies, which I applied to effectively resolve technical issues. Process Improvement: I actively sought… Show more In my role as a Telepresence Technical Service professional for the Cisco ROS Account, I achieved significant milestones and contributed to both my personal and team's growth: Skill Development: I continuously refined my troubleshooting skills and honed my ability to ensure customer satisfaction. My role demanded a deep understanding of different troubleshooting methodologies, which I applied to effectively resolve technical issues. Process Improvement: I actively sought opportunities to enhance procedures within my area of responsibility. By aligning with my personal goals, I initiated process improvements that streamlined workflow and increased efficiency. Notably, I modified our documentation tools to enhance accuracy in Root Cause Analysis (RCA), a critical aspect of case resolution. This modification significantly reduced the time required to drive cases to prompt resolution. Proactive Certification Pursuit: My proactive nature led me to pursue the CCNA certification, which I diligently studied for after work hours. I successfully achieved this goal on May 20th, 2012, underscoring my commitment to professional growth and excellence. Show less

Costa Rica

Throughout this year, I embarked on a journey of personal and professional growth: Banking and Financial Studies: I dedicated time to acquiring a solid foundation in banking and financial concepts. This knowledge enriched my understanding of customer concerns and needs, ultimately enhancing my ability to improve customer satisfaction. Excellence and Goal-Setting: I am committed to setting and exceeding targets. My unwavering dedication drives me to go the extra mile to… Show more Throughout this year, I embarked on a journey of personal and professional growth: Banking and Financial Studies: I dedicated time to acquiring a solid foundation in banking and financial concepts. This knowledge enriched my understanding of customer concerns and needs, ultimately enhancing my ability to improve customer satisfaction. Excellence and Goal-Setting: I am committed to setting and exceeding targets. My unwavering dedication drives me to go the extra mile to achieve top performance in all that I undertake. Cisco Certification Pursuit: Driven by a deep interest in technology, particularly Cisco, I took the initiative to study Cisco courses during my night shifts. My determination and dedication paid off as I successfully completed all four modules with excellent grades, demonstrating my proficiency and passion for this technology. Show less

San Salvador, El Salvador

As an active member of the LDS Church, I dedicated myself to a full-time mission in the San Salvador, El Salvador, and Belize Mission, where I assumed the role of Financial Secretary. This challenging position encompassed a range of responsibilities, highlighting my skills and contributions: Financial Management: I effectively managed the finances of 180 missionaries, ensuring that their budgets were meticulously maintained and on schedule. Additionally, I handled various financial… Show more As an active member of the LDS Church, I dedicated myself to a full-time mission in the San Salvador, El Salvador, and Belize Mission, where I assumed the role of Financial Secretary. This challenging position encompassed a range of responsibilities, highlighting my skills and contributions: Financial Management: I effectively managed the finances of 180 missionaries, ensuring that their budgets were meticulously maintained and on schedule. Additionally, I handled various financial statements and duties, demonstrating my strong problem-solving and organizational abilities. Humanitarian Engagement: In my mission, I actively participated in humanitarian operations, underscoring my commitment to community outreach and service. This experience deepened my understanding of local cultures and allowed me to forge meaningful connections with the local population. Administrative Expertise: Beyond financial responsibilities, my role involved administrative functions. I developed robust troubleshooting skills, enabling me to identify and address issues across various areas. Through proactive problem-solving, I contributed to achieving substantial savings, totaling over $2000, on utility bills, including water, electricity, and phone services. Multicultural Collaboration: Collaborating with individuals from diverse cultural backgrounds was an integral part of my mission. I successfully navigated and resolved challenges associated with multicultural personnel, further honing my interpersonal and leadership skills. Show less