Luis Quintero Email & Phone Number

Panamá, Panama

Panamá, Panamá

- Handle inbound support to customers for the projects Cox Communications and Citizens Bank.- Provide front-line customer support via phone and chat.- Used to handle and learn about different types of products and workflows, as I worked in theTech Support and also in the Retentions departments for Cox Communications and in the Retail and Online Banking departments for Citizens Bank.

Panama, Ciudad De Panamá / Costa Rica, Esparza

- Responsible for the implementation and monitoring of management plans (safety, health,environment and quality) of the company, following the established in the safety manual.- Conducting security inspections in different projects (María Eugenia Quarry, Los Algarrobos, Minera Panamá, Petaquilla Gold, among others), the Official Deposit of Explosives in Panama and the emulsion plant located in Esparza, Costa Rica.Elaboration of procedures in matters of Quality and Safety Management for the emulsion plant in Costa Rica and the different projects in Panama- Provided weekly training to staff on safety and health matters.- Responsible of ensuring a safe environment in site.

Panama, Ciudad De Panamá

- Responsible for the preparation and monitoring of the following: Environmental Management Plan, Safe Work Plan, Disposal Plan and Emergency Plan in the project “Relocation and Installation of Potable Water Utility Lines” at the Third Set of Locks of the Panama Canal.- Development of risk assessments for each activity to be performed.- Daily safety and environmental training to personnel- Daily inspections on different work fronts: Piping Installation, Manhole Construction, Trench Excavation and Geometrical Set Out.- Responsible of ensuring a safe environment in site.

Panama, Ciudad De Panamá

- In charge of tracking the management plans of the plant, ensuring the compliance following the quality, safety, production and environmental procedures.- Realization of destructive tests of the Poly Vinyl Chloride (PVC) piping in production (hydrostatic, thermal regression, acetone immersion, etc.) and non-destructive tests, ensuring the compliance of the requirements and established quality standards.- Field inspections to several projects in the country, to ensure proper installation of systems and addressing customer nonconformities.- I reduced about 65% of the scrap produced in lines by the creation of a program based on quality theories (Deming Cycle, Pareto Principle, etc.).- I got an optimal compliance of 90% on the 9 metrics of production at the plant, established by the management.- I developed a valuable program currently used by the company, to identify performance indicators, use of lines, mechanical efficiency and factory efficiency in production lines in a systematic way to comply with the ISO 9001 requirements.

Panama, Ciudad De Panamá

- Responsible for supervising the In-Line Maintenance Bollards re-work at the Third Set of Locks Project of the Panama Canal (Personnel supervision, surface preparation, environmental conditions, coating application, etc.) More than the 90% of the output delivered under my supervision, approved all the quality inspections by Maritime International, SGS, GrupoUnidos por el Canal and ACP.

Panama, Ciudad De Panamá

- Responsible for monitoring the Environmental Management and Safe Work Plan in the project “Installation of Valves and Appurtenances” in the Third Set of Locks of the Panama Canal. (Risk assessments on activities, daily inspections on-site, daily environmental and safety trainings,among others).- I got a rate of 0% of accidents and incidents on-site under my supervision.- I accomplished in a 100% with the objectives and delivery times requested in the weekly and monthly reports.- Development of water quality tests (jar tests, spectrophotometry and titration, water hardness analysis) and technical services in Wastewater Treatment and Water Pretreatment Plants for Estrella Azul S.A, Industria Panameña de Papel S.A and Productos Pascual S.A.- Conducting air quality tests (Particulate PM-10, PM-2.5, opacity test in vehicles, among others), to verify compliance with legal environmental regulations in Panama for emissions of the Food Processing Plant of Toledano.- I got a proven compliance of a 100% in the objectives of all the reports I made.