Luis Quintero Moreno Email & Phone Number

-Supporting the implementation, troubleshooting, and maintenance of Information Technology (IT) systems hosting the Feith Software Suite.- Contributing to the management of IT system infrastructure and associated processes.- Executing Windows and Linux (RHEL7+8) system administration tasks with precision, ensuring the optimal performance of these systems.- Providing support to IT systems and Feith Software, handling day-to-day operations, monitoring, and swift problem resolution for Feith implementations.- Supporting the ticketing system (Jira & Internal), remaining actively involved in the resolution process to enhance efficiency.- Collaborating effectively with team members, making significant contributions to collective success.- Applying critical thinking skills to analyze complex problems and provide effective solutions for both internal and customer IT environments.- Becoming familiar with Oracle and Microsoft SQL Server Databases as well as AWS and Azure Cloud Environments.

• Supervised a group of 5 technicians in troubleshooting and performing preventative maintenance operations on fire control systems and an electrical power conversion system.• Identified and corrected over 25 faults in radar equipment and power supplies ensuring 100% operability of radar systems.• Initialized and performed weekly diagnostics tests on 50 fire control systems and subsystems.• Implemented 10 system enhancements, upgrades, and patches to improve overall system performance and reliability.• Coordinated and supported the planning of daily operations and collaboration between departments.

Owings Mills, Md

• Consulted a daily average of 20 customers with their inquiries, account issues, and product/service information.• Managed the daily opening and closing of the branch to ensure the security and accessibility of the location, while maintaining a 100% compliance record with company policies and regulations.• Advised credit union products and services to make personalized customer recommendations, resulting in increased member satisfaction and a 10% growth in accounts.• Mentored and trained 8 newly hired personnel, facilitating their seamless integration into the team and ensuring their proficiency in carrying out their responsibilities.

Millersville, Maryland

• Provided exceptional customer service, addressing customer requests, and promoting banking products to an average of 50 customers per day resulting in a 95% customer satisfaction rating. • Processed customer transactions, including deposits, withdrawals, and loan payments, accurately and efficiently, averaging 100 transactions per day with 99.9% accuracy. • Promoted a positive and welcoming atmosphere, greeting customers, and creating a friendly and professional banking experience resulting in a 20% increase in customer retention and referral rates.

Bachelor'S, Computer Information Systems, Business

B.S. in Computer Information Systems (CIS) prepares students for IS development and supports careers in business, Information Technology.

Computer User Support Specialist

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security + (601 CML), Network + (008 CML) ACI Learning Technical Training is.

Associate'S Degree, Health, Fitness And Exercise Studies