Vice President of Customer Engineering for the North American Region at ATEME.

Grew a team of 20 into 35 across the solutions (pre-sales) and post-sales organization.Created a dynamic management structure between solutions, support & deployment teams.Created career opportunities for growth and development into new segments of the industry (cloud architects, solutions marketing, sales & technical specialties)

Grew a team of 5 members into ~15 and developed an organization of customer support and project deployment.Implemented customer service metrics and project completion milestones.Improved support response, case closure and customer satisfaction by over 50% .Improved project completion & delivery (invoice, acceptance) by over 2 weeks from order date.

Project lead for system deployment and account technical management for all clients in LATAM regionResponsible for all LATAM team-members for engineering deployments of Tier 1 customers (TotalPlay, Televisa, Telsur, VTR, Telecentro, Telefonica)Responsible for all project management activity from PO to SAT (Site Acceptance) for IPTV, OTT, Cable projectsIntegrated multi-vendor systems in Broadcast & Video delivery eco-systems

Introduced & presented topics on new compression technologies (HEVC/UHDTV).Invited by panel of speakers to discuss the future of HEVC and market of broadcast transmission & data networks.Supported accounts across the Americas including (Cisco, MLB, Level3, Linear, GloboSat)Led partner engagement & training on contribution encoding technologies and product lines.Evaluated and supported ISDB-T standard migration in the emerging LATAM market.Compiled complete system troubleshooting and efficiency methods.System fault qualification and report to R&D for feature or patch implementationsEvaluated and deliberated client system features, feasibility & logistics qualifications internally with development & marketing

Project engineer in charge of encoding & transmission projects to facilitate new ATSC standards, improvements and scalability in broadcasting stations.Performed detailed demographical analysis on viewing methods (Cable, Satellite, etc.) on a market by market basis.Worked with several engineering departments to coordinate project management techniques.

Assisted in optimization and inverse shape design computations.Used material science techniques to solve CFD & FEA analysis of gas rocket nozzles.