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Luis Reyes Email & Phone Number
VP, Strategic Programs
at
Triumph
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✓ Verified Jun 2026
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Current company
Role
VP, Strategic Programs
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
Who is Luis Reyes? Overview
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Luis Reyes is listed as VP, Strategic Programs at Triumph, a company with 27 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Luis Reyes.
Luis Reyes previously worked as VP, Strategic Programs at Triumph Financial, Inc. and Director Advisory Services at Triumph Financial, Inc.. Luis Reyes holds Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership from Smu Cox School Of Business.
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Triumph
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Profile bio
About Luis Reyes
I am an international cross-functional leader with 20+ years of experience delivering diverse software projects and managing operations at a different scale. Although most of my career has been around telecommunications, I am well-versed in more comprehensive business models and strategies. My passion for problem-solving, curiosity, and tenacity makes me believe that we can fix anything by applying energy, talent, and the correct mindset. My career journey started in technology in different capacities: as a Software Developer, Project Manager, Technical Consultant, and then as a Program Manager (where I successfully delivered a complex program of 5 projects across 18 countries in Latin America). After this satisfactory experience, I decided to embark on the adventure of managing my own business, risking my career by moving to an unrelated field. Unfortunately, mine was not a complete success story in business terms, but I gained experience in Operations, Sales, Priorities, and Goals Definition around an established Strategy. It was also a unique school on leadership style and self-awareness. All this enhanced my confidence and abilities for future tasks. I was extremely fortunate as I got one more chance to return to a corporate position filling different roles in AT&T. First as Program Owner, Technical Architect, and as Customer Care Director for DIRECTV GO (an OTT platform in the Latin America market, including Brazil). In this last role, I designed and implemented a customer care framework by successfully orchestrating and providing clarity on goals for the involved teams. As a result, customers were served in 8 countries by increasing customer satisfaction while maintaining costs under budget.Currently I am in the Strategic Project Management Office in charge of the Portfolio Management Practice. My role is to prioritize what needs to be done based on quantitative models and then guarantee execution.Mine is not a traditional career story; however, I am grateful that all these experiences, relationships, and roles have helped me expand my perspective. All this allows me to think about solutions having the end customer in mind while contributing to the overall strategy.Specialties:• Program Management, Strategic Planning, Process Improvement.• B2C, B2B, B2B2C Models.• Data Analysis for decision-making.• Strategy and Operations, Continuous Improvement, Scaling through automation.• Customer Experience Strategy, Customer Journey, Voice of Customer, Customer Enablement.Let’s connect!Luis Reyesluisreyesdfw@gmail.com
Listed skills include Leadership, Team Coordination, Team Building, Diversity And Inclusion, and 46 others.
Current workplace
Luis Reyes's current company
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Triumph
12 roles · 29 years
Luis Reyes work experience
A career timeline built from the work history available for this profile.
Vp, Strategic Programs
Current
Nov 2023 - Present
Director Advisory Services
May 2022 - Nov 2023
Program Director: Customer Care Digital Channels. Directv Latam (Acquired By Grupo Werthein)
* Envisioned the strategy, and operation management of the Customer Care for DIRECTV GO. This product has presence in seven Spanish-speaking countries and Brazil (Portuguese).* Directed the operation including self-service support within the app, Frequently Asked Questions, and a virtual assistant (based on Artificial Intelligence -AI- and Machine Learning.
Aug 2019 - Mar 2022
Digital Care Program Manager. Directv Latam
* Defined and implemented a cost-efficient operation model for DIRECTV GO. This included self-care support (articles and features of the product), automated support using Artificial Intelligence modules, and multi-tier support for difficult cases.* Became responsible for the operation of Customer Care including Social Media and support teams with 80+.
Apr 2018 - Aug 2019
Principal Technical Architect
* Envisioned, launched, and pioneered the API program for AT&T’s Partner Exchange resulting in partners producing 5x more sales as quote generation became simpler.* Architected the first version of REST APIs based on TM Forum design standards, slashed partner onboarding time by 50%.* Promoted positive relationships with partners motivating the use of APIs..
May 2014 - Apr 2018
Owner
Heavy Equipment Seller Company
* Led organization by establishing business direction and actualizing operational plans to meet goals. Reached 1M USD in sales during the first six months of operations.* Expanded market presence to Latin America, Europe, and Africa. Increased sales by 200% because of this enlargement.* Administered budgetary and financial activities with implementation.
Mar 2011 - May 2014
Sr. Project Manager / Program Manager
* Coordinated strategic value added services projects in Telecommunications for Latin America region for the largest telecommunications group in the area across 18 countries. These projects represent an increase of revenue, reduction of costs and overall final customer satisfaction.* Managed a Program of several projects interconnected towards the creation.
Jan 2009 - Feb 2011
Project Management Consultant
As partners with Teléfonos de México (TELMEX), SBC and later AT&T served as project management consultants for large initiatives involving modernization and cost efficiencies.* Implemented Outside Plant's automated workforce management system. This implementation required budgeting, change and relationship management as all the members were indirectly.
May 2005 - Dec 2008
Consultant Latam
Openwave Systems was the leader and standard for enabling internet on mobile devices.* Implemented the suite of Openwave's products (Mobile Access Gateway) with mobile carriers in the LatinAmerica market enabling internet over their customer base. * Increased revenue on professional services on the region by 40% year over year.* Consulted carriers on how.
Dec 2000 - Sep 2003
Co-Founder
Acambio.Com
* Co-founded this company back when the dot com was hype. The goal was to perform bartering in a digital environment.* Developed the site, designed the operational support and helped on bringing customers into the digital market.* Achieved multiple successes by launching the site and started operations reaching more than 2000 companies within the first.
Jan 2000 - Dec 2000
Project Leader
Legosoftllc
* Managed the complete development cycle (analysis, solution design, development, implementation, tests and adjustments) for three different clients.* Reduced 60% of the costs in the printing for a large customer by centralizing the printer processes.* Improved quality of code by establishing functional testing in modules reducing adjustments by 40%.
1997 - 1998
~1 yr
4 education records
Luis Reyes education
Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership
Smu Cox School Of Business
Master Of Business Administration - Mba, Full Time Program
Ipade Business School
Bachelor Of Engineering - Be, Computer Engineering
Instituto Tecnológico Autónomo De México
Master Of Science - Ms, Mathematics, Statistics And Computer Science
Marquette University
FAQ
Frequently asked questions about Luis Reyes
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What company does Luis Reyes work for?
Luis Reyes works for Triumph.
What is Luis Reyes's role at Triumph?
Luis Reyes is listed as VP, Strategic Programs at Triumph.
Where is Luis Reyes based?
Luis Reyes is based in Dallas-Fort Worth Metroplex, United States, United States while working with Triumph.
What companies has Luis Reyes worked for?
Luis Reyes has worked for Triumph, Triumph Financial, Inc., At&T, Heavy Equipment Seller Company, and At&T México.
How can I contact Luis Reyes?
You can use AeroLeads to view verified contact signals for Luis Reyes at Triumph, including work email, phone, and LinkedIn data when available.
What schools did Luis Reyes attend?
Luis Reyes holds Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership from Smu Cox School Of Business.
What skills is Luis Reyes known for?
Luis Reyes is listed with skills including Leadership, Team Coordination, Team Building, Diversity And Inclusion, E Commerce, Consulting, Requirements Analysis, and Strategic Partnerships.
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