Luis Rivera Email & Phone Number

Costa Rica

 Responsible for Agent Enrollment and Maintenance Activities for Western Union agents in the US/CAN, LACA and MAAE regions. Effective implementation of KYA Compliant Digital Enrollment applications for the onboarding and Maintenance processes for agents in US/CAN and MAAE regions covering more than 400 users. Effective incorporation of regulatory and business requirements into day-to-day Global Operations processes. Responsible for operational metrics for Global Agent Lifecycle Management processes. Responsible for identifying, designing, and implementing process improvement initiatives to improve Agent and Customer experience.

San Jose, Costa Rica

 Responsible for Agent Enrollment and Maintenance Activities for Western Union agents in the US/CAN, LACA and MAEEC regions. In charge of supporting the implementation of company wide initiatives that required the involvement of the ALM team. Subject Matter Expert for the implementation of Digital Enrollment and Maintenance activities for Agents in the US/CAN, LACA and MAEEC regions. Designed, documented, and maintained Business Required Documents (BRDs) and Project Scope Documents to be used as guidelines for development of technical solutions. Supervised the design and creation of end-to-end reporting solutions to monitor Agent Enrollment activities. Effectively performed the role of liaison between Regional Business and Corporate Organizations.

Education record

Certication, Logistics, Materials, And Supply Chain Management

Certificate, Logistics, Materials, And Supply Chain Management