Luis Rivera Email & Phone Number

Rio Grande , Pr

San Juan, Puerto Rico

Responsible for driving key initiatives to attain revenue goals in all venues, drive market share, enhance customer service levels, cost controls and ensure compliance of all brand standards requirements for Empresas Santana business portfolio. They own three hotels and two Casinos. Tryp by Wyndham Isla Verde, Wyndham Garden at Palmas del Mar, Four Points Sheraton Hotel , Casino Real Caguas and Casino Real at Palmas del Mar.

Condado, Puerto Rico

Responsible for the operation of a lifestyle resort with 483 rooms that generated $60 million in annual revenue. Contributed to the improvement of the food and beverage cost controls and revenues to achieve $13 million in annual sales. Under my leadership created a positive team spirit for approximately 475 employees through the implementation of various team-building activities, therefore keeping high morale among team members which positively impacted guest satisfaction… Show more Responsible for the operation of a lifestyle resort with 483 rooms that generated $60 million in annual revenue. Contributed to the improvement of the food and beverage cost controls and revenues to achieve $13 million in annual sales. Under my leadership created a positive team spirit for approximately 475 employees through the implementation of various team-building activities, therefore keeping high morale among team members which positively impacted guest satisfaction indexes.ACHIEVEMENTS• Accomplished an average of 125% of REVPAR index as per the Smith Travel (STR) research report during the first 4 ½ years. • GOP improvements over 5% per year.• Best in Stay Award Recipient of the Four Diamond Award 2010-2015.• TripAdvisor ratings among the top eight rankings for all metro hotels. Show less

Carolina, Puerto Rico

Responsible for the opening and managing of the new 260-room, 300 employee Courtyard by Marriott Hotel in Puerto Rico. Under my leadership the AAA Three-Diamond Isla Verde Beach Resort was voted “Best of the Best” hotel on the island by the Puerto Rico Tourism Co. in 2004 based on quality standards, overall service and property upkeep. Obtained an increase of an additional 8% market penetration and 9% REVPAR growth based on the STAR reports in 2005.ACHIEVEMENTS• Consistent REVPAR… Show more Responsible for the opening and managing of the new 260-room, 300 employee Courtyard by Marriott Hotel in Puerto Rico. Under my leadership the AAA Three-Diamond Isla Verde Beach Resort was voted “Best of the Best” hotel on the island by the Puerto Rico Tourism Co. in 2004 based on quality standards, overall service and property upkeep. Obtained an increase of an additional 8% market penetration and 9% REVPAR growth based on the STAR reports in 2005.ACHIEVEMENTS• Consistent REVPAR penetration over 130% on the STAR Report.• Consistent Trip Advisor rating in the top five properties ranking for the San Juan Hotels. • Improved GOP profits year over year.• Created a team spirited atmosphere through implementation of employee activities and incentives. Show less

San Juan, Puerto Rico

Responsible for assisting the general manager for all operations of a $70 million, 570-room, Four Star hotel and casino including front desk, food and beverage, marketing, accounting and rooms division. Established hotel procedures and operations. Ultimately responsible for the development and administration of rooms departmental budget which realized $30 million in revenue, supervised nine department heads and 250 employees. Implemented cost controls for each area of the hotel. Ensured… Show more Responsible for assisting the general manager for all operations of a $70 million, 570-room, Four Star hotel and casino including front desk, food and beverage, marketing, accounting and rooms division. Established hotel procedures and operations. Ultimately responsible for the development and administration of rooms departmental budget which realized $30 million in revenue, supervised nine department heads and 250 employees. Implemented cost controls for each area of the hotel. Ensured compliance with policies and procedures and company regulations. Recruited, interviewed and hired hotel personnel. Assisted in designating marketing plans and ensured positive guest satisfaction. Show less

Manhattan, New York City

Responsible for ensuring the operation of the Housekeeping Department including laundry operation, in an attentive, efficient and courteous manner to provide all guests with quality service and a clean and safe environment throughout their stay. Efficiently managed expenses and maximized service levels.ACHIEVEMENTS• Reduced guest complaints with service issues by 15%.• Established a schedule for full renovation of guest rooms.• Reduced the cost of operating housekeeping… Show more Responsible for ensuring the operation of the Housekeeping Department including laundry operation, in an attentive, efficient and courteous manner to provide all guests with quality service and a clean and safe environment throughout their stay. Efficiently managed expenses and maximized service levels.ACHIEVEMENTS• Reduced guest complaints with service issues by 15%.• Established a schedule for full renovation of guest rooms.• Reduced the cost of operating housekeeping supplies by 10%.• Reduced labor expenses by 8%. Show less