Responsible for managing a team of sales representatives who sell metals primarily by using the telephone; but also using email, Internet, and other technology within a defined territory, responsible for ensuring the team has effective customer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts, do complete account planning and forecasting, analyze reports on business, and manage performance of the team.KEY RESPONSIBILITIES:• Develop sales strategy to achieve company goals for respective market• Manage an account base of strategic customers and ensure that all customer requirements are met.• Proactively review accounts and anticipate customer needs.• Monitor daily sales bookings and provide encouragement and assistance to the team in securing orders.• Provide exceptional customer service• Possess the ability to analyze data to identify sales opportunities at any time• Assist in developing new business opportunities within the building product industry• Maintain a continuous prospecting plan for designated market so as to secure a positive trend in sales and active account growth• Monitor shipping schedules to help maintain promised customer deliveries. • Document and provide performance feedback and coaching on a monthly basis to each team member.• Drive continuous improvement in the department through the evaluation of processes and procedures that will improve operations, efficiency and service level to internal and external customers• Give detailed statistical feedback on customer service results and performance.• Ensure team members have appropriate training and resources to perform their jobs.

-Developed and implemented succesfully different strategies to improve customer´s satisfaction-Improve and maintan KPIs and BVI´s by observing and coaching, actually have 12 supervisors working with me and over 200 specialists.-Weekly bussiness presentation with the Vendor/clientDevelop supervisors to help them achieve the goals set by the company -Team management to achieve KPIs-Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of operations-Ensure productivity meets or exceeds service and quality standards-Evaluate financial health of account and implement action plans to sustain and increase revenue.-Quarterly/Annual Business Reviews and follow up to all client’s needs and demands

-Maintain a propper and excellent work environment-Team management to achieve KPIs-Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of operations-Supported 18 agents to exceed goals month over month-Ensure productivity meets or exceeds service and quality standards

-Audit and coached agent-customer interactions -Team QA results -Help define QA Guidelines and evaluations formats -Generate QA weekly and monthly reports identifying team performance trends-Strength, weaknesses, threats and opportunities analysis-Provide positive and negative feedback -Coordinate action plans with Operations SupervisorsImplement QA Motivational plans