Luis Rodriguez Email & Phone Number

Proficient in Windows, DOS, Mac and Linux operating systems, Microsoft Office Suites, including Outlook email clients and Internet browsers. Possess understanding of network technologies and protocols, such as TCP/IP, as well as understanding of basic concepts of routing and switching. Experience supporting mobile and remote computing including laptops, smartphones and remote access technologies.Bilingual: literate in Spanish and English with noted aptitude in writing in both languages. Excellent problem-solving skills including an ability to diagnose complex hardware and software faults. Excellent capacity to work without supervision while setting and meeting targets for own work. High interest in current computing and networking techniques. Ability to present a professional, courteous and supportive attitude towards colleagues, staff, and others.

Listed skills include Troubleshooting, Hardware, Windows Server, Technical Support, and 18 others.

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  Information Services Specialist

  Metro

  Nov 2003 - Present - Oregon Zoo

  Primary responsibilities are to provide technical support to staff; installation of PCs, Macs and associated peripherals; support mobile devices; troubleshoot hardware faults and software incompatibilities; password changes and answering technical questions. Respond to any breaches of security and install appropriate virus protection. Provide routine training in normal usage of computer systems in a network environment. Installation of software programs and coaching of its basic operation. Configuration and delivery new computer equipment.