Global leader in Enterprise Data Management, a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world.• Ensured the preparation and billing for software, maintenance, and consulting services of complex client invoices in compliance with company policy.• Assisted with customer queries and provided additional detailed information. Workedindependently and as part of a team to handle customer conflict and resolved issuesprofessionally.• Continuously monitor the accounts receivables aging reports to support the objective ofsustaining the majority of receivables collected in a timely manner.• Take leadership and ownership of projects and implement new processes. Help improveprocesses, automation, and efficiencies.• Responsible for coordinating review/complete customer documentation. Support differentinternal teams such as FP&A, Legal, Sales, IT with forms and documentation.• Assist with Forecasting (P&L), financial adjustments, audits and global tax calculations.• Review contractual documents and interpret accordingly. Create distribute accurate andcomplete invoices for national and foreign accounts.

• Take leadership and ownership of projects and implement new processes by adding new tools like Power BI and working with adjoining business functions. Help improve processes and efficiencies. Lead, train and inspire other members of the team.• Help improve processes and efficiencies.• Responsible for the collaboration with the 10 top clients by creating new specific projects,research related to their maintenance contracts, billing, and helping with the creation ofspreadsheets for reconciliations.• Manages discrete business processes in billing, contract management, or PS management.• Managed audits, RMAs, and set up new contracts, terminations, billing, and other internaltransactions.

• Responsible for auditing a high amount of maintenance contracts for their current setup and charges ensuring billing is successfully processed on time.• Responsible for leading and creating new projects and implementing new processed improvements within the Finance Operations department with internal teams such as IT. Create new systems processes in excel and develop the team on how to use them.• Support different internal teams such as FP&A, Collections, Sales, and Maintenance Renewal by assisting in inquiries, providing renewal prices, credits, billing schedules, and setting up contracts and entitlements.• Managed RMAs, and set up new contracts, terminations, billing, and other internal transactions.

• Research account inquiries such as billing, delivery dates, entitlements and contract adjustments utilizing exceptional problem-solving skills.• Processes all RMA’s, ensuring product is unlicensed (if needed), all approvals are received, and product is returned. Responsible for setting up new contracts, account terminations, mass changes, adjustments, and billing schedules in the accounting system.• Resolving customer billing inquiries through research, interdepartmental communications, and analysis. Manages discrete business processes in billing, contract management or PS management.

• Processed high priority requirements for management, consultants, and subcontractors to control professional services projects.• Researched inquiries and provided solutions for internal departments.• Data entry for services, manual labor, and expenses for third parties.