- Technology Specialist: Deliver comprehensive tech support for internal and external customers about vehicle telemetry and telematics of an active fleet of 60,000 vehicles. Raw and processed Data, hardware installation, configuration, and field performance are main topics.- Data Insight Provider: Utilize expertise in hardware and platform functionality to generate actionable technical data insights for fleet managers, enhancing fleet management effectiveness.- Continuous DEV Feedbacks: Offer proactive feedback to the development and homologation teams to drive continuous improvement.- Team Leader: Align team members' professional and personal growth with the company's operational goals, fostering a productive and motivated workforce.- Operational Standardization: Standardize tools and operational methodologies to optimize internal and external customer support.- Performance Indicator Specialist: Define, interpret, and monitor key operational and strategic indicators to ensure alignment with business objectives.

- Data-Oriented Management: Lead and empower the Technology Support team through a data-driven approach, fostering both professional and personal development.- Training and Development: Conduct comprehensive training sessions on specifications, operation, and debugging of hardware, firmware, and software.- Cross-Department Communication: Act as a liaison between technical and non-technical departments, translating complex technological concepts into accessible language.- Leadership Insights: Provide company-wide strategic insights to leadership, leveraging a broad understanding of operational areas.- Sales Team Enablement: Translated complex technological concepts into actionable insights, enabling the sales team to excel in the field.- Resource Development: Created a "data-analysis" library based on daily tasks, serving as a quick reference guide for newcomers to efficiently integrate with the team.

- Data-Oriented Technology Support: Provide comprehensive technical support for internal customers, including Customer Care and Sales teams.- Data Enrichment and Analysis: Enhance and analyze data to improve operational efficiency and decision-making.- Decision-Making: Determine appropriate actions for remote fixes or initiating maintenance orders.- Technical Expertise: Utilize in-depth knowledge of hardware, firmware, software, and database structures for effective daily debugging.- R&D Support Efficiency: Reduced the R&D team's support workload by over 75% within the first few months, significantly improving their productivity.- Service Improvement and Cost Reduction: Identified key areas for service enhancements and cost-saving measures through comprehensive process reviews.- Team Growth Strategy: Developed a structured approach to expand the Technology Support team, ensuring scalable and sustainable growth.

- 3D Printing and Handcrafts: Deliver high-quality, rapid prototyping solutions using advanced 3D printing technologies and meticulous handcrafting techniques to meet diverse client needs.- Mechanical and Electromechanical Designs: Develop innovative mechanical and electromechanical prototypes, ensuring precision and functionality for various applications.- Custom Decor and Gifts: Create on demand decorative items and personalized gifts, combining artistic creativity with technical expertise to produce unique and memorable pieces.

- Multilingual Support: Provided exceptional customer support in Portuguese, English, and Spanish, catering to a diverse international clientele.- Order Management: Efficiently handled order requests, ensuring accurate and timely processing for clients across various continents.- Technical Support for Geopositioning Devices: Delivered remote technical support for geopositioning devices used in agriculture, construction, land surveying, and autonomous vehicles, resolving issues promptly to minimize downtime.- Industry-Specific Expertise: Utilized in-depth knowledge of industry applications to assist clients in optimizing the use of geopositioning technology for their specific needs.

- Seasonal Technical Support: Provided dedicated technical support during the northern hemisphere's agricultural peak season, ensuring seamless operations for clients worldwide.- Order Management: Efficiently managed order requests for agricultural geopositioning devices, ensuring prompt and accurate fulfillment to meet the high demand during peak periods.- Global Clientele: Delivered expert technical support to clients across all continents, resolving issues and optimizing the performance of geopositioning devices.- Industry-Specific Expertise: Leveraged extensive knowledge of agricultural applications to assist clients in maximizing the efficiency and effectiveness of their geopositioning technology.

- Business Goal Setting: Develop and implement entrepreneurial goals to drive business growth and innovation, ensuring alignment with the company's vision and objectives.- Financial Management: Expertly balance overall revenue, expenses, and investments to optimize profitability and financial health. Utilize data-driven insights to make informed financial decisions and mitigate risks.- Operational Strategy Development: Define and execute operational strategies to streamline processes, enhance efficiency, and achieve organizational objectives. Collaborate cross-functionally to align operational initiatives with business goals and market demands.

- Electromechanical Assembly Study: Conducted in-depth research and analysis on various electromechanical assemblies for a new product in the home and garden appliance sector. Evaluated the feasibility of their application, considering potential operational interactions and challenges.- Cross-Functional Collaboration: Collaborated closely with R&D teams to gather insights and data necessary for the study. Engaged in discussions with engineers and designers to ensure comprehensive understanding of the product requirements and specifications.- Problem-Solving and Feasibility Analysis: Utilized critical thinking and problem-solving skills to assess the viability of proposed electromechanical solutions. Identified potential risks and proposed mitigation strategies to optimize product performance and reliability.- Documentation and Reporting: Compiled findings and observations into detailed reports and presentations for internal review and discussion. Communicated key insights and recommendations to stakeholders, contributing to informed decision-making processes within the organization.