Diagnosing and solving technical issues with hardware and software.Setting up accounts and providing access to computer systems.Making minor repairs to computers and other technology.Responding to customer inquiries by phone, email, online chat, in person, or online tickting system (Happy Fox).Monitors and maintains organisation's computer systems and networks.Installs and updates critical software for staff needs.

Evaluated contact center calls and case work (inbound/outbound) according tothe Company’s Work Instructions, Standard Operating Procedures, and ClientProgram Procedures on a monthly basis.Coordinated monthly calibration sessions with other team members, OperationsLeadership, Customer and Client Managers to meet client Service LevelAgreements.Coached call center agents to develop great customer experience and ensureprocedures are understood.Supported Operations Leadership to maintain operational integrity.Identified and reported Healthcare Compliance risksFulfilled monthly production and performance metrics.

• Processed Student Financial Aid for major U.S. Online University• Assisted executive management with special projects and any necessary functions vital to nature of business• Operations Department Team Lead• Development Training for all new hires for the given project after initial classroom training was completed• Assisted Operations Department with processing function to ensure that all daily quotas were met by the end of the day• Assisted Human Resources approving employee time cards and PTO• Assisted Human Resources with employee relations• Supervised 2 teams of CampusLogic’s Division of Core3 Inc.

Processed Federal and Private Student Loan ApplicationsFederal Consolidation LoansFederal Stafford LoanFederal PLUS LoansNon Title IV Student LoansAssisted clients with all Financial Aid questionsAssisted executive management with special projects and any necessary functions vital to nature of businessKey holder of office

Assisted clients with all Financial Aid questionsKey holder of office

Supervisor of processing team - Assisted Human Resources with employee time cards - Responsible for disciplinary actions for members of processing team - Responsible for 90 day and annual reviews - Responsible for training - Responsible for notifying employees of processing team of new company and federal policiesAssisted resolution management team with escalated customer issuesPre-qualified leads for sales Education Finance AdvisorsAssisted executive management with special projects and any necessary functions vital to nature of businessKey holder of office