Luis Ruiz Corrales Email and Phone Number

● Successfully address customer concerns, including intricate technical scenarios that involve the integration of various cloud capabilities such as Azure Firewall and Azure SQL. Proficient in handling situations related to service availability, quality, outage management, subscription management, usage and charges correlation, and designing cost-effective solution architectures.● Lead and facilitate onboarding activities, promoting knowledge sharing within the team, and offering… Show more ● Successfully address customer concerns, including intricate technical scenarios that involve the integration of various cloud capabilities such as Azure Firewall and Azure SQL. Proficient in handling situations related to service availability, quality, outage management, subscription management, usage and charges correlation, and designing cost-effective solution architectures.● Lead and facilitate onboarding activities, promoting knowledge sharing within the team, and offering technical coaching and mentoring to enhance skill sets.● Showcase in-depth expertise in Microsoft Azure services, technologies, billing platform, and offerings, including familiarity with Free Trial, Visual Studio, MPN, and Sponsorship programs.● Resolve complex technical challenges through collaborative problem-solving approaches, emphasizing strong communication skills and maintaining detailed case documentation. Show less

Responsible for quality audits of +20 employees, providing coaching and reducing outliers by 80%.- Monitor +20 agent ́s live interactions to provide immediate feedback.- Study employee ́s behaviors and common errors in order to identify trends and create plans of action to correct them.- Identify, and analyze the root cause of the customer’s dissatisfaction surveys in order to develop improvement procedures.- Assisted on cross-product quality functions, helping other lines of… Show more Responsible for quality audits of +20 employees, providing coaching and reducing outliers by 80%.- Monitor +20 agent ́s live interactions to provide immediate feedback.- Study employee ́s behaviors and common errors in order to identify trends and create plans of action to correct them.- Identify, and analyze the root cause of the customer’s dissatisfaction surveys in order to develop improvement procedures.- Assisted on cross-product quality functions, helping other lines of businesses with the quality tasks required in order to help them overcome high workload.- Train new quality analyst member in order to calibrate knowledge and processes required to achieve the business needs. Show less

Monitored +30 agent ́s interactions to create performance reports- Served as a Subject Matter Expert to address the peer ́sconcerns regarding processes and product guidance.- Created learning material for daily work guidance.- Participated on leadership meeting providing insight on +30agents performance and provided recommendations that reducedoutliers on 50%.- Facilitated the on-site to work from home transition by providingon time support to the agents.-… Show more Monitored +30 agent ́s interactions to create performance reports- Served as a Subject Matter Expert to address the peer ́sconcerns regarding processes and product guidance.- Created learning material for daily work guidance.- Participated on leadership meeting providing insight on +30agents performance and provided recommendations that reducedoutliers on 50%.- Facilitated the on-site to work from home transition by providingon time support to the agents.- Provided customer service and technical assistance by email,phone and chat interactions to +60 clients daily maintaining consistent quality scores of 100%. Show less