Serve as a key member of the Standard Operating Procedure development and review team· Development and application of standards and requirements contained in the Brave SOPs· Conduct physical security assessments and ensure efficiencies and compliance· Act as the primary resource for all security and safety· Oversee the investigation of all incidents and accidents to ensure that root causes and lessons learned are identified and that corrective actions are implemented· Manage event security· Develop and facilitate security training for security staff· Develop and facilitate training on security standards and best practices for church and school staff and volunteers· Enforce physical security standards throughout the organization· Collaborate with operational leaders and facilities staff to oversee facility needs, maintenance, and grounds· Advise procurement team in contracting for services, equipment, materials, supplies, or products related to facilities management

Create high level complex network designs for ERATE, FTT, DF and Small Cell utilizing ESRI software. Provide pre and post sales support and expertise to ensure complete customer satisfaction. Define and analyze system design requirements and provide documentation for customer needs. Build and maintain close relationships with customers both internal and external. External customers include Verizon, Sprint, ATT and TMO.

Manage a team of 5 LPC’s tracking 41 large projects totaling 127 million dollars in budgets. Coordination of internal “project introduction” and kick off calls. Set-up and ownership of construction maps (Google Earth KMZ files), ensuring that they have been designed in accordance with Zayo construction tracking standards.

Serve as the primary liaison between Zayo’s internal field and engineering team and the end customer for ZFS/ZB service installations. Focus on exemplary customer service and communication to ensure on time delivery. Manage multiple projects simultaneously. Provide pre and post sales support and expertise to ensure complete customer satisfaction. Define and analyze system design requirements and provide documentation customer needs. Build and maintain close relationships with customers both internal and external.

Manage day to day operations including but not limited to production, order fulfillment, business development, customer service, tool and equipment operation and maintenance, and project management.Design and engineer new products and tools to enhance the production process.Identify and develop efficiencies in projects and processes.Manage multiple projects.

Research and analyze customer needs and provide project management support during the implementation process. Provide weekly status meeting with customers internally and externally anticipating implications of technical decisions and implementation requirements on both Reliance and customer networks and project timelines. Serve as primary interface between Reliance customers and internal organizations. Act as single point of contact providing technical support serving as escalation point resolving complex issues. Provide pre and post sales support and expertise to ensure complete customer satisfaction. Manage multiple simultaneous projects while assisting sales in up selling and meeting revenue goals. Extensive SLA and RFP knowledge.

Director of Commercial Business Development (2006-2008): Oversee the identification and qualification of new business development opportunities. Conduct site acquisition for T-Mobile, Verizon, Java Joes, Caffino Coffee, Dutch Bros Coffee and AutoZone.Create and presented sales proposals to prospective clients. Conduct “on-site” meetings with owners/customers to show exact placement of structure using site sketches to show proximity to utilities and access to the structure. Conduct sales and contract negotiations between clients, landlords, property owners and the internal investment committee. Market company services through local, regional and national trade shows.Regional Site Acquisition Manager (2004-2006): Supervise 10 Site Acquisition Specialists in several regions of the country. Direct teams in the identification and research of potential sites for franchise development. Perform site selection, prepare site tour/SCIP’s, due diligence activities including compiling and analyzing trade area data for growth opportunities. Review RFP and site selections for approval/rejection. Collaborate with the legal team on the negotiation of letters of intent (LOI) and lease contracts. Trained and coached all team members. I was promoted to Regional Manager from Site Acquisition Specialist after 2 months.• Responsible for 66% of the organizations total commercial site acquisition and new business development for Q1 & Q2 2007, while having the highest rate of pipeline leads, negotiated and closed contracts. • Led a team of 5 Site Acquisition Specialists in the successful identification of 17 fully negotiated sites in 30 days for Caffino Coffee. Personally negotiated 7 of the 11 sites that were eventually selected.• Provided complete project management from start to finish for 9 major franchise developments.

Open and manage a Denver repair facility, Pre and Post sales and sales support, oversee operations, account management and new business development in a 6-state territory. Analyze customer needs, conduct on-site visits with doctors and medical staff to present product information and sales proposals, negotiate service contracts, and train hospital staff on preventive maintenance. Train staff on equipment repairs; oversee repair operations and engineered new tools as needed. Market equipment and services as a subject matter expert at trade shows seminars.• Increased customer base from 1 to 40 after 1 month, and to over 100 after 3 months.• Orchestrated an increase in market share from 10% to over 60% in 2 years.• Received company award for “Best Satellite Office” just 3 months after opening.• Earned national acknowledgment from the CEO and executive team for surpassing business goals.

Quickly promoted from Senior OSP Field Engineer after communicating crucial training requirements and a corresponding solutions to the CEO. Develop and facilitate all training programs for field technicians and engineers. Manage all aspects of multiple concurrent projects, including budgets, resources, schedules, milestones, training and CBT Programs. Deliver comprehensive presentations on business opportunities, projects and technologies to prospective clients and executives. Collaborate with vendors and senior managers on equipment evaluations. Prepare SCIPs and completed site evaluations for site acquisition team.• Saved over $2M in projected training costs by sourcing and contracting an online training company to provide 100 technicians and engineers with CCNA and MCSE certifications and 30 customer experience reps with customer service training. Earned award from executive team for outstanding performance.• Rescued a failing top-priority GIS/OSP Insight project to track networks throughout the country. Resolved extensive delays and completed the project 3 months ahead of schedule, saving the company significant time and money. Awarded “Employee of the Quarter” for project management expertise and success.• Completed CCNA, MCSE and PMP training with certifications from OSP Insight, Levitan Optical Products, Riverstone Equipment, Sunrise Telecom, and Extreme Networks layer3 certification.

Promoted from Field Technician to RF Field Engineer after 4 months and to RF Field Service Manager after 1 year. Manage a team of 6 technicians and 4 coordinators/assistants. Analyze, prepare and review SCIP and due diligence packages for rooftop real estate acquisitions, schedule and supervise equipment installations, supported the sales team on calls, and deliver presentations to clients and executive management. Manage multiple simultaneous complex projects. Manage installation of RF equipment, point to point and point to multi-point configurations.

Responsible for staff hiring, initial and ongoing training and personal development. Provide strategic direction for internal operating systems in the areas of high-level planning, cost estimation, and resource leveling.Oversee daily telecommunications operations, including scheduling equipment installation, equipment maintenance, competitive analysis, customer relations, sales support, beta testing, and product rollouts.Coordinate with the CEO and CFO to develop business goals and financial objectives.