Luis Sanchez Email & Phone Number

North Bergen Nj

North Bergen, New Jersey, United States

United States

Cranford, New Jersey

Parsippany, Nj

-Provide support for UPS internal systems.-Server support.-Tel-co support

Kenilworth Nj

• Provide helpdesk support to end users relating to software applications for media content equipment.• Manage and troubleshoot connectivity issues for media equipment installed at each client site remotely.• Escalate and dispatch technical staff to sites for issues to be addressed onsite.• Document work done by technicians on site for client.

New York

 Provided technical support for a staff of 50 people in the New York office as well as support for remote offices. (Windows 7 Operating System for all users) Administration of Citrix published desktop environment. Created and maintained accounts for staff members in Active Directory and Microsoft Exchange 2008. Provided tier 1 support with the assistance of network engineers to resolve systems outages and issues. Set up video conference rooms and equipment and assisted with endpoint connections and WebEx sessions. Set up and maintained laptop PCs, desktop PCs and phones for staff members. Set up and maintained mobile devices including Maas360 MDM.

Bloomfield, New Jersey

 Responsible for maintaining computer systems. (Making sure equipment is clean, such hardware components, and running weekly antivirus scans for all machine with McAfee antivirus and Malware bytes antimalware, as well as defragmentation of systems).  Removed viruses and malware on computer systems. Replaced hard drives and installed operating systems with either software CD or flash drive. Installed hardware components and various software applications. Assisted students with desktop applications issues. Performed regular hardware and software maintenance. Facilitated a weekly on-hour seminar on how to use Microsoft Office applications. (Word Excel, Power Point, Outlook.) Participated in special computer lab projects when applicable. PC builds and repairs. (Building PC’s from scratch with parts acquired, replacing and swapping components between PC’s). Configured and managed access permissions and group policies on print and file servers in Win NT/2000 and 2003.