Luis Segui Email & Phone Number

London, England, United Kingdom

Leading the Fibre infrastructure build for East Londonsafety compliance, Resource planning, performance management,, conflict resolution, third party liaison and engineering solutions

Strategic planning, and forecasting of the infrastructure build and Splice

BT Tower

Responsible for the Introduction and delivery of new services, change and improvement across all teams of the Service Desk in line with ITIL principles. I am a process creator/owner, I monitor incident trends for proactive improvement and champion, Incident, problem and risk.Recent projects include Redesigning ticket management to help improve KPIs, and.

BT Tower

Responsible for management of the service desk. The SMC (Sports Management Centre) is the Single point of contact for Incident, Problem, Change and Event management across technology teams and external vendors. In this role I managed various stakeholders across multiple directorates

BT Tower

In this role I Supported the Head of Incident and Event Management by driving successful delivery of timed events on the TSO TV scheduling platforms and products (BT SPORT). I was accountable for the people management, performance, coaching, and mentoring of the Management shift team. We formed part of a 24 x 7 operational, service obsessed team, located.

London, United Kingdom- Canary Wharf

Approached by the senior management team to take on the challenge, to resolve the issues of Poplar Exchange. Our highest revenue generating exchange in the Country. This unit failed almost every measure. By driving a culture change, our team became the best performing team, in terms of quality within London (BVL3 SOM). While increasing productivity. The.

London, United Kingdom

Working directly to the GM across lines of business, I managed forecasted and planed business improvement programs, ensuring benefits were realised, and that identified process improvements were implemented. I held independent responsibility for driving step change in L2C and sole decision making in relation to key areas of expenditure. Single point of.

London, United Kingdom

I led a team of 18 multi skilled Customer service engineers (FIBRE & COPPER) working on the Physical Infrastructure Access Network (PIA). Through performance management and motivational techniques I ensured the business succeeded on the front line. My responsibilities were composed of, a people manager and technical advisor, addressing critical operational.

London, United Kingdom

I led a team of 23 muti skilled frames engineers. Responsible for providing service at the MDF via local loop unbundling, MPF,SMPF etc. I was responsible for 5 exchange areas within Docklands one of which (Upton Park) had the most volume change ratio of customers then any other exchange in London. Duties included RFT reporting, performance management.

London, United Kingdom

Sep 2006 - Nov 2006 BT Vision Project Assistant (Secondment whilst on apprenticeship)I worked as part of the trials team for the on- demand film, TV and music programming service, before launch. I had to ascertain whether certain parts of the project were on track, using Six Sigma models based on risk to the business and product reliability.

London, United Kingdom

BT is one of the uk;s most recognised apprenticeship providers. I acquired strong technical skills in telecommunications engineering. In addition I gained a high level of education including HND/HNC, BETEC, NVQ Level 3 and key skill. An article was written about me in The Institute of Engineering and Technology- a recognised network of people interested in.

London, United Kingdom

I was an ambassador for our company. Ensuring the customer receives an experience second to none. I delivered Telecommunications to our clientele first hand by providing them with a provision and repair service. My aim was to get things done 100% right first time (RFT) for our customers.

Hnd- Foundation Degree, Business And Hrm

Btec, Communication Technologies

Certificates, Information Technology

Certificates in DVB, MPEG, Linux Red Hat, and IPTV Networks.

Foundation Certificate

Nrsa -Signing, Lighting & Guarding

Education record