Luis Serrano Email & Phone Number

Caguas, Puerto Rico

* Spearheaded the certification proyect "Cadena Voluntaria" that made Farmacias Aliadas the first and only Community Drug Store Corporation in Puerto Rico with such standing.* Exceeded expectations on store growth on a yearly basis with an average of four per year and currently is working on a new concept to add at least 40 new Drug Stores within the next.

Vega Alta, Puerto Rico

Finance Manager Berrios Development 2013-Present  In charge of preparing, examine and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Analyze business operations, trends, costs, revenues, financial commitments and obligations, to.

26 Estate Charlotte Amailie, St. Thomas, U.S.V.I 00802

Driver of the development of a service driven workforce focused on building customer loyalty, this improved our Customer Satisfaction Level scores from 43% in January 2013 all the way up to 82% on August 2013.Delivered on financial results by developing a team that excelled at consultative selling, this helped us to be over plan in sales by 14% and profit.

Sales volume of $25mm as of November 2012.Lowered turnover rate from 17% back in 2010 all the way down to 3% as of November 2012.Monitored Inventory levels that ranged from $3.5mm up to $10mm @ cost in 2012.Store accomplished the lowest shrink percentage in the entire Region with a.075% in 2012.Several awards and recognitions for improvements on Personal.

Guaynabo, Puerto Rico

First ever Store Manager hired for the Puerto Rico market.In charge of opening the company’s first three stores ever on the island in San Patricio.Handled inventory levels of up to $1.5 million dollars @ cost.Sales volume this first year exceeded the $6 million dollar mark vs. a $4 million dollar plan.Several awards for exceeding expectations on company.

Caguas, Puerto Rico

Departments overseen were Home Furniture, Lawn and Garden, Hardware and Paints, Automotive, Small Appliances, White Lines, Toys, Electronics, Paper Goods, Pets, Households Detergents and Health and Beauty Aids.Handled inventory level up to $75mm and Sales volumes of over $400mm a year.Handled all budget preparation, Buy Plans, Forecasting, and New Store.

San Juan, Puerto Rico

Gave support to the District Office handling all Marketing issues such as weekly Ads, Community Involvement activities and Business development.Increased sales during span as Manager in Humacao from $6mm to $13mm in a six year span, and in Old San Juan from $3mm to $7.5mm in a six year span.Increased profits as Manager in Old San Juan from $300k to $1.4mm.

Bachelor'S Degree, Business Administration

Activities and Societies: Tennis and Softball varsity teams.

General Studies, General Studies

Activities and Societies: Member of the varsity Softball team, member of the musical band (Guitar and Vibraphone)