Luis Silva Email & Phone Number

Tasmania, Australia

4 Elizabeth St, Hobart TAS 7000

Hobart, Tasmania, Australia

Hobart

First line of support for Origin Energy Australia

Melbourne, Australia

• First line of support for:Bega Cheese CompanyPitt&Sherry CompanyKey responsibilities:
• Monitor and maintain the local/remote computer systems and networks
• Diagnose hardware/software problems and provide analysis.
• Install and configure desktop systems and applications.
• Perform the creation/updates of user accounts and profiles.
• Coordinate with third parties or global IT resources whenever necessary to solve technical, or network issues.

Melbourne, Australia

• Key responsibilities:
• Manage the service desk team’s daily activities
• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team
• Manage the dispatch process of service requests to ensure full utilization of technical resources
• Improve usage of IT Support resources and increase the productivity of the team
• Communicate with all parties in a constructive manner to guarantee customer expectation are met

26 Napoleon St Collingwood VIC 3066

• Key responsibilities:
• Provide remote support for service requests with the utilization of Infin8IT’s Remote Monitoring and Management tools (ConnectWise Automate, LabTech)
• Install and configure new hardware and/or redeploy existing hardware
• Drafting and updating client documentation and solutions knowledge database
• Computer laptop/desktop repair and troubleshooting
• Service Desk Support, first point of call for all support requests and business inquiries relating to Infin8IT customers and their IT Systems/environments

Melbourne, Australia

• Installation and support of IT and AV hardware for short to long term deployments for corporate, training or special events.Key responsibilities:
• SOE Image deployment for windows (XP,7, 8) Mac iOS and OS X
• Installation and configuration of IT Hardware including Desktops, Laptops, Servers, Routers, Switches, Printers, Apple iPads/iPhones and Android devices
• Installation and setup of Audio Visual equipment including Projectors, PA systems, Video Walls
• Installation and configuration of Polycom Video conferencing systems
• Test and tagging electrical equipment to AS/NZS3760 standards

Caracas, Venezuela

• Key responsibilities:
• Active Directory Management (Including users’ creation, troubleshooting, depuration, GP and VPN access)
• Provide desktop and network support to staff via phone and on-site
• Manage of Ticketing Systems
• Supported clients and troubleshoot a range of network issues
• Attend phone calls as a single point of contact, providing a customer and service oriented focus

Caracas Area, Venezuela

• Key Responsibilities:
• Deliver periodical training to employees for new applications and software
• Configure and deploy SOE image when required
• Take ownership of employees’ requests and resolve them in a timely manner
• Lead the team in charge of acquire new technological equipment (PCs, Switches, Routers, Printers, Tablets)
• Support Internal and external events configuring, deploying and troubleshooting required equipment including: PCs, Routers, Switches, PA Systems and Audiovisual devices

Master’S Degree, Network And System Administration/Administrator

Engineer’S Degree, Electronic Engineering