Luis Taveras Email & Phone Number

Stamford, Connecticut, United States

 Resolved 50+ weekly client inquiries and service requests via phone and email, consistently exceeding targets while focusing on high quality service. Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%. Utilized Salesforce CRM to maintain an automated and centralized repository for service requests and client inquiries. Assisted HR in employee retirement process nearing the end of their careers with Vineyard Vines by conducting thorough one-on-ones, particularly focusing on benefits, tax implications, insurance options, and successful offboarding.

New York, New York, United States

 Assisted and approved processes in onboarding 2+ new hires on a weekly basis by offering support during the I9, W4, NDA, retirement accounts, and Direct Deposit paperwork processes. Scheduled background checks and drug screening appointments. Assisted new employees with benefit enrollment options, comprehensively explaining options, and answering inquiries. Collaborated with management to execute improved methods of communicating company policies, regulations, and processes.