To serve my role as a Sales Lead, I drove revenue growth through targeted sales strategies and personalized marketing, including seasonal promotions and Spanish-language campaigns that boosted foot traffic by 10%. I trained and mentored associates to refine their sales techniques, enhancing team performance and creating standout customer experiences. I strengthened customer loyalty and contributed to consistent store growth by focusing on tailored product recommendations.

As a dedicated support specialist in the gaming industry, I provided seamless technical assistance and account services, quickly resolving client issues to keep players engaged. Collaborated with finance to ensure smooth, accurate refund processing, prioritizing customer satisfaction and effectively managing disputes.