• Responsible for the commercial, operational, and administrative management of the agency. Coverage of business areas, financial operations, investments, products and services, customer service, ATM operations, and physical infrastructure.• Management and development of the agency's client portfolio (physical and digital), identifying and generating business opportunities, definition and implementation of strategies to leverage sales, indicators management, after-sales follow-up… Show more • Responsible for the commercial, operational, and administrative management of the agency. Coverage of business areas, financial operations, investments, products and services, customer service, ATM operations, and physical infrastructure.• Management and development of the agency's client portfolio (physical and digital), identifying and generating business opportunities, definition and implementation of strategies to leverage sales, indicators management, after-sales follow-up, collection and application, and monitoring of loyalty.• Negotiations directly with large companies in high-value businesses, including the recovery of customers and inactive accounts.• Product portfolio management (insurance, investments, savings, consumer credit, home loans, auto loans, leasing, bank overdrafts, cards, private pension (retirement), in addition to financial products and solutions for business accounts such as credit for support to Treasury, credit for investment support and credit by subscription.• Worked in several branches (branches) in the city of Rio de Janeiro, managing retail, corporate, and business.• Responsible for all the financial results of the agency, managing the team of account managers and business assistants, supporting the strategies and implementation of commercial actions.• People management and development, including participation in the recruitment and selection of new employees.• Coordination of the agency's operational structure, administration of service providers (security, cleaning, supply, general services, facilities), ensuring excellence and high standards of quality and customer service;• Management of agency productivity and profit reports, analysis of budget deviations, calculation and analysis of monthly KPIs and participation in process audits;• High performance and achievement of goals (100%), in the first half of the 2021, 2020 and 2019. Show less

• Account management and customer portfolio for individuals (private customers) and legal entities (businesses), identifying business opportunities, prospecting and attracting new customers and accounts, offering products and services, and managing customer relationships.• Development of sales campaigns for different products according to the strategy and defined goal;• Visits to corporate clients, preparation of various proposals, negotiation and loyalty actions.

• Account management and customer portfolio for individuals (private customers) and legal entities (businesses), identifying business opportunities, prospecting and attracting new customers and accounts, offering products and services, and managing customer relationships.• Development of sales campaigns for different products according to the strategy and defined goal;• Visits to corporate clients, preparation of various proposals, negotiation and loyalty actions.

• Customer service, analyzed cases and recommended the necessary procedures.• Offered support throughout several legal processes, participated in meetings to discuss the process with partners, assistants, researchers and support staff, to discuss the various paths of the processes.• Referral of lawsuits to the courts, following their progress in all instances, promoting investigations, preparing defenses and allegations;• Participated in hearings and trials, questioning witnesses… Show more • Customer service, analyzed cases and recommended the necessary procedures.• Offered support throughout several legal processes, participated in meetings to discuss the process with partners, assistants, researchers and support staff, to discuss the various paths of the processes.• Referral of lawsuits to the courts, following their progress in all instances, promoting investigations, preparing defenses and allegations;• Participated in hearings and trials, questioning witnesses and arguing with the judge. Show less

• Customer service to recover overdue invoices• Billing schedule and customer service supervision with a focus on quality• Monitor service calls• Use of CRM to manage assigned tasks• Analysis of the team's recovery rates coordinating the performance of employees• Measurement of performance and analysis of results• Application of performance evaluation and feedback