Luis Tomaz Email & Phone Number

• Responsible for the commercial, operational, and administrative management of the agency. Coverage of business areas, financial operations, investments, products and services, customer service, ATM operations, and.
• Management and development of the agency's client portfolio (physical and digital), identifying and generating business opportunities, definition and implementation of strategies to leverage sales, indicators.
• Management and development of the agency's client portfolio (physical and digital), identifying and generating business opportunities, definition and implementation of strategies to leverage sales, indicators.
• Negotiations directly with large companies in high-value businesses, including the recovery of customers and inactive accounts.
• Product portfolio management (insurance, investments, savings, consumer credit, home loans, auto loans, leasing, bank overdrafts, cards, private pension (retirement), in addition to financial products and solutions for.
• Worked in several branches (branches) in the city of Rio de Janeiro, managing retail, corporate, and business.

Rio De Janeiro, Brazil

• Account management and customer portfolio for individuals (private customers) and legal entities (businesses), identifying business opportunities, prospecting and attracting new customers and accounts, offering.
• Development of sales campaigns for different products according to the strategy and defined goal;
• Visits to corporate clients, preparation of various proposals, negotiation and loyalty actions.

• Account management and customer portfolio for individuals (private customers) and legal entities (businesses), identifying business opportunities, prospecting and attracting new customers and accounts, offering.
• Development of sales campaigns for different products according to the strategy and defined goal;
• Visits to corporate clients, preparation of various proposals, negotiation and loyalty actions.

Rio De Janeiro, Brazil

• Customer service, analyzed cases and recommended the necessary procedures.
• Offered support throughout several legal processes, participated in meetings to discuss the process with partners, assistants, researchers and support staff, to discuss the various paths of the processes.
• Referral of lawsuits to the courts, following their progress in all instances, promoting investigations, preparing defenses and allegations;
• Participated in hearings and trials, questioning witnesses… Show more
• Participated in hearings and trials, questioning witnesses and arguing with the judge. Show less

Rio De Janeiro, Brazil

• Customer service to recover overdue invoices
• Billing schedule and customer service supervision with a focus on quality
• Monitor service calls
• Use of CRM to manage assigned tasks
• Analysis of the team's recovery rates coordinating the performance of employees
• Measurement of performance and analysis of results

Executive Master’S Degree - Business, Business And Marketing

Activities and Societies: Executive Master’s Degree - Business Marketing and Social Media

Master'S Degree, Business

Bachelor Of Laws - Llb, Law

Bachelor'S Degree, Accounting