Luis Torres Email & Phone Number

Colorado Springs, Colorado Area

Perform service, repair and/or installation of company product(s) including system hardware, and software.Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems. Diagnose mechanical, hardware, software and systems failures, using established procedures. Determine most cost effective repair / resolution to minimize customer downtime. To include the use of problem… Show more Perform service, repair and/or installation of company product(s) including system hardware, and software.Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems. Diagnose mechanical, hardware, software and systems failures, using established procedures. Determine most cost effective repair / resolution to minimize customer downtime. To include the use of problem management databases.Contribute solutions to troubleshooting database to help resolve technical issues Show less

Colorado Springs, Colorado Area

Install, test and operate basic operating system software.POS Register and POS Printer Component Level Repair.Laptop, Desktop Component Level Repair.Solid Ink and Laser Printer Component Level repair. Basic Software Configuration and System Backups.Wireless Access Whole Unit Replacement.Basic cable troubleshooting.Handle warranty certification calls.

Troubleshoot networked hardware and network applications to verify client is seen on the network. Maintain and repair commercial printers according to manufacturer specifications. Provided hardware and software computer services for both in-warranty and out-of-warranty commercial and residential equipment.

Provided in-house support for computer systems to include implementation of new or upgraded systems. Responsible for analyzing and documenting problems, recommending solutions, and initiating corrective actions on credit union projects and processes as well as to follow up on problem resolution and communicate status to involved parties. Remain knowledgeable of operations and the computer systems within departments to provide comprehensive support.Ensure updates and operational maintenance… Show more Provided in-house support for computer systems to include implementation of new or upgraded systems. Responsible for analyzing and documenting problems, recommending solutions, and initiating corrective actions on credit union projects and processes as well as to follow up on problem resolution and communicate status to involved parties. Remain knowledgeable of operations and the computer systems within departments to provide comprehensive support.Ensure updates and operational maintenance of credit union in-house training system.Operate XP2 data processing system and provide technical support to Credit Union employees for daily work. Show less

Responsible for upgrade to system software to reflect most current version. Maintained FRU s’(Field Replaceable Units) on a weekly basis. Received and executed instructions on upgrades andcorrections to system hardware. Implemented problem solving procedures to correct componentfailures. Documented all error codes and corrections to reduce future PMCS (Preventive Maintenance Checks and Services).

Technical Certificate, Information Technology

Studies focused in SOHO and enterprise networks, hardware, and ethernet cabling.

Associate'S Degree, Military Technologies And Applied Sciences

Focused on electives, essential communication skills, and basics of Computer systems.

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program