Geek Squad Advanced Repair Agent
Current• Developed training guide for internal use, providing clear instructions and resources to ensure quick integration and skill development for colleagues.• Quickly and accurately diagnose advanced client technology issues using specialty software and make solution-based repair recommendations to clients in a timely fashion.• Contact clients with repair status, communicating issues with repairs and recommended resolutions.• Ensure compliance with company procedures, back-end operations, and client data privacy regulations.