Assigned to Applications and Systems Integration Delivery Unit, with a focus on QA for mobile applications.Key Responsibilities: • Collaborate with QA mobile development teams to ensure high-quality service delivery for clients. • Analyze and troubleshoot HTML/CSS code discrepancies during link migration projects, ensuring seamless integration. • Conduct both manual and automated testing to identify and resolve software bugs. • Participate in regular training sessions on security awareness, data management, and information lifecycle to enhance technical expertise and compliance.Key Achievements: • Successfully reduced software defects by 22% through rigorous testing and quality assurance practices. • Played a pivotal role in migrating critical application components, enhancing system reliability and user experience. • Received commendation for consistently meeting project deadlines and exceeding client expectations.

Role: Assisted in the Department of Management Sciences and Statistics.Key Responsibilities: • Provide academic support to students in statistics and data science, including tutoring, problem-solving, and project guidance. • Develop and record tutorial videos for complex statistical problems to facilitate student learning. • Grade assignments, exams, and group projects, ensuring accurate assessment and feedback. • Create and analyze Qualtrics surveys to gather and present student feedback for curriculum improvement.Key Achievements: • Enhanced student understanding of statistical concepts through effective teaching and personalized tutoring. • Developed comprehensive tutorial content that improved student performance on exams and assignments. • Conducted and presented survey data analyses that informed department decisions on course offerings and content delivery.

Role: Oversaw daily operations and contributed to significant sales growth at a specialized furniture store.Key Responsibilities: • Store Operations: Managed opening and closing procedures, ensuring a secure and welcoming environment for customers. • Customer Service: Greeted customers and provided expert advice on specialized furniture from various eras, enhancing the shopping experience and building customer loyalty. • Sales Performance: Processed sales transactions in person, online, and over the phone, consistently achieving weekly sales totals of thousands of dollars. • Inventory Management: Coordinated quarterly shipments of large furniture orders from European suppliers, ensuring timely and efficient inventory replenishment. • Transaction Handling: Expertly handled cash and credit card transactions, maintaining accuracy and security across all sales channels.Key Achievements: • Increased weekly sales totals by effectively engaging with customers and leveraging product knowledge. • Streamlined the inventory process, improving shipment coordination and reducing stock shortages. • Enhanced customer satisfaction through personalized service and detailed knowledge of furniture from various historical periods.

Role: Provided bilingual computer software training to beginner and intermediate users.Key Responsibilities: • Deliver instructional sessions in both English and Spanish on software applications such as QuickBooks, Photoshop, and Microsoft Office. • Set up and troubleshoot hardware and software for clients in their homes, ensuring proper functionality. • Customize training programs to meet the specific needs of each client, enhancing their understanding and usability of technology.Key Achievements: • Successfully taught over 100 clients, improving their proficiency in essential software tools and enhancing their productivity. • Increased client satisfaction by providing personalized, in-home technology support and training. • Developed a bilingual training curriculum that expanded the institute’s client base and improved accessibility for non-English speakers

Role: Engaged in grassroots campaigning and fundraising for the Syrian Refugee Crisis.Key Responsibilities:Campaign Advocacy: Promoted awareness about the Syrian Refugee Crisis, effectively communicating the urgency and impact of the crisis to the public.Fundraising: Solicited monetary contributions in person throughout Oakland, Berkeley, and San Francisco, consistently meeting and exceeding weekly fundraising targets.Petitioning: Engaged individuals and groups in the Bay Area, securing long-term commitments to support humanitarian efforts and driving sustained contributions.Key Achievements:Successfully raised significant funds for Amnesty International’s humanitarian initiatives through direct public engagement.Built strong rapport with diverse communities, enhancing public awareness and support for the Syrian Refugee Crisis.Developed and honed key soft skills such as effective communication, active listening, empathy, and persuasive storytelling, which were crucial in securing commitments and fostering community support.Soft Skills:Articulated complex humanitarian issues in a clear and compelling manner, persuading individuals to contribute.Attentively listened to potential donors’ concerns and questions, providing thoughtful and informed responses.Demonstrated genuine concern and understanding of the refugee crisis, which helped build trust and rapport with the public.Utilized persuasive techniques to encourage long-term commitment and support from individuals and groups.Maintained motivation and positivity in the face of rejection, continuously striving to meet fundraising goals.