Luis Ulloa Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

•I am customer obsessed, not competitor focused as I think of the learner as my customer, actively promote a positive and inclusive atmosphere where all participants feel valued and included. Setting the tone for open communication, respect, and collaboration. Always attentively listening to ideas, concerns, and feedback and incorporating them into the discussion or session•I work within a Training team that Chooses Optimism and Has a Plan to achieve ambitious goals like training hundreds to Voice Order teammates in just a few months in order to maintain contracts with new and existing merchants. • Committed to leveraging my knowledge of processes across the Support Ops org to suggest improvements to processes and help managers implement them.• Constantly working with Asana project management platform, G-Suite, Okta, Amazon Connect, Salesforce within iOS operating system to further conduct my everyday tasks. •I work cross functionally with L&D teams to design, deliver, and constantly update and improve new hire and cross skilling trainings using LMS tools. •Work to build relationships with Support leaders and teammates to proactively identify gaps in training within teams and institute targeted interventions to drive increased efficiency and quality.•Promoted a One Team, One Fight mentality when peers and I contributed jointly with content creators and Fraud team to create and deliver training material and schedules to new team in the Fraud Division.

Tempe, Arizona, United States

• Guaranteed assigned Realty execution construction projects by ensuring scope of work is completed; organizing project timelines and deliverables. Utilized Microsoft tools such as Excel, Access, Word to follow-up, delegate tasks, track progress and model project financial progress.• Managed team of supervisors and contractors who were accountable for assigned projects within the construction project. Followed up on their progress, redirected and coached if and when tasks were incomplete or falling behind. Ensured teams pivoted and adapted to changing project deadlines and initiatives • Fostered a collaborative environment by actively listening to employee concerns and proactively addressing issues to enhance overall team morale and productivity. Implemented effective strategies based on feedback obtained, resulting in a 50% reduction in project turnover.• Facilitated SCRUM meetings involving stakeholder teams to analyze, plan, and implement project initiatives; taking corrective action as necessary to drive project results; communicating project plans and deliverables to key stakeholders; directing associates and vendors on processes and procedures.• Ensured a consistent 5% increase in sales during assigned projects by assessing the economic and customer experience impacts of project decisions; evaluating tradeoffs; creating a sustainable, efficient, and cost-effective schedule for the execution of project deliverables.• Verified fixture procurement and deliveries from the Regional Real Estate Warehouse (RREW) are synchronized with project schedules; collaborating with cross-functional teams (for example, engineers, architects, design managers) to provide feedback and identify and implement design changes.

Mesa, Arizona, United States

•Managed and Lead an 80 million-dollar front end operation where 5 Supervisors with 90 associates including cashiers, service desk associates, cart associates, maintenance associates, and asset protection hosts reported to me. •As business needs and customer shopping trends changed, my team and I ensured all associates adapted to the changes and helped associates adapt through change. Worked cross functionally with senior leadership and fellow managers to ensure everyone's efforts within the facility align with the end goal of providing a great shopping experience for customers and great working environment for associates. •Utilized Workplace by Facebook to promote engagement between Home Office teams and the community. Managed automated systems used to track inventory levels, restocking products, and managing supply chains.• Oversee and follow-up with internal systems for workforce management, managing work hours, and monitoring employee performance. Verified a healthy business by engaging in P&L Statement reviews and creating action plans to ensure the business had profitable months and years.•Empowered supervisors to problem solve, delegate and make sound business decisions for themselves in an effort grow their leadership skills. Followed up with all supervisors to coach and provide feedback regarding their progress.•Increased customer satisfaction scores by 6.2% YOY by implementing an initiative where all associates were encouraged to greet all customers, make themselves available for questions and checkout services to decrease wait time at check out. Leverages data analytics to gain insights into customer behavior, preferences, and inventory management. Business intelligence tools help in making informed decisions.•Orchestrated the end-to-end process of hiring, promoting, and developing associates, guiding their progression from entry-level roles to hourly supervisor positions, aligning with business requirements.

• Managed a team of 6 Training Supervisors who were accountable for and ensured sales floor and class room standards were met and maintained to ensure an environment that is conducive to learning. Ensured Supervisors adapted to changing class and overall business needs.• Strengthened partnership with Store Operations and Home Office Learning and Development teams by maintaining a clear line of communication, establishing trust and coming together during joint initiatives.• Facilitated In-Person and Zoom training sessions for Senior Directors and Senior Managers in change management, Workday roll-out and adoption, Virtual Reality training and Last Mile delivery initiatives.• Utilized technology such as iPads, Cisco meeting equipment, Oculus Virtual Reality products and Laptops and Desktops equipped with Microsoft suite to complete day to day tasks and training sessions.• I ensured that associates at every level receive training in functional, financial, and compliance areas. Stayed current with training content, like One Best Way, by actively engaging in teach-back sessions. Encouraged participant interaction and employed adult learning techniques to make training engaging. Managed class time effectively with activities and block schedules while also conducting assessments.• Enhanced the learner experience by ensuring the training environment is conducive to learning (for example, room set-up, learning/teaching aids, area specific sales floor standards); rehearsing course content prior to delivery; gathering and acting on feedback; researching, compiling, and analyzing data to recommend program enhancements; and implementing program improvements to course content to ensure learning objectives are met.

Greater Phoenix Area

• I led and developed teams effectively by teaching, training, and actively listening to associates. Promoted over 10 hourly associates to Supervisor roles and 5 Supervisors to a Manager role. Communicated and collaborated with all levels of associates regarding store operations, utilized technology, business initiatives, and merchandising. Introduced and led company change efforts. Provided clear expectations and guidance to implement business solutions. Communicated business objectives.• Modeled and demonstrated exceptional customer service standards to store associates by showcasing results. Managed and supported customer service initiatives, ensuring resolution of customer needs, complaints, and issues. Developed and implemented action plans to correct deficiencies.• Owned the financial performance and sales of the designated store area by reviewing and evaluating P&L statements. Managed budgeting, forecasting, and controlled expenses in the designated business area to confirm they were indexed to sales. Monitored and ensured effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Developed and implemented action plans to mitigate shrink and ensured sales and profit goals were achieved for the business area. • Provided supervision and development opportunities for hourly associates by hiring, training, and mentoring team members. Delegated tasks, set clear expectations, and offered consistent and effective feedback. Ensured diversity and inclusion awareness. Recruited and developed qualified associates to meet staffing needs and achieve company growth. Recognized associates for their contributions during team meetings. Supported plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; and demonstrating adaptability and promoting continuous learning.

Greater Phoenix Area

•Ensured the safety of the facility by adhering to all safety standards, procedures, and guidelines. Conducted safety sweeps, followed proper forklift spotting procedures, adhered to the correct procedures for handling and disposing of hazardous materials, followed company steel standard guidelines, and promptly corrected or reported unsafe situations to management.•Secured and safeguarded the facility and surrounding areas by observing and communicating suspicious activity, assisting with investigations, maintaining paperwork, logs, and other required documentation, and appropriately executing emergency response procedures.•Conducted shoplifting and internal theft investigations and apprehensions by adhering to Walmart's policy and state and local laws. Utilized Verint CCTV, Microsoft excel and trainings to conduct investigations leading to apprehensions.