Luis Vaca Email & Phone Number

Santa Paula, CA, US

Santa Paula, California, United States

Mild to Moderate Support Needs

Santa Paula, California, United States

Moorpark, California, United States

• Streamlined loan modification operations by providing oversight and training to a team of 25+ loan processors, closing a record of 100,000 modifications within a year
• Navigated a 700% increase in loan modifications by creating loan modification process flows to guide the closing, mail, and loan boarding teams.
• Bridged gaps in the loan modification department by expanding the modification closing team to 18 from 2 closers.
• Adhered to the Ginne-Mae buyout process by collaborating… Show more
• Adhered to the Ginne-Mae buyout process by collaborating with the cash and portfolio strategy departments to ensure the timely processing of post-closing activities for the secondary market. Show less

Moorpark, California

• Maintained compliance by reviewing the accuracy of loan documents per the closing quality control policies and procedures.
• Streamlined title ordering and clearing process by fostering strong vendor relationships to optimize business efficiency.
• Reduced delays in loan modification closing by monitoring the final trial and post-modification payments.

Westlake Village, California

• Retrieved critical loan documents for the loan-originating process.
• Performed credit review by examining borrower’s credit report, ordering the required payoffs for each mortgage loan
• Mitigated risks by thorough reviews of third-party reports, appraisals, flood determinations, and title documents, while strengthening our third-party lending relationships.
• Maintained knowledge of mortgage financing requirements, case number assignment, and cancellation by contacting FHA, VA &… Show more
• Maintained knowledge of mortgage financing requirements, case number assignment, and cancellation by contacting FHA, VA & USDA government agencies to boost efficiency. Show less

Oxnard

• Drove profitable rentals by maximizing the company philosophy of service-based sales, optimizing the annual sales revenue.
• Boosted rental traffic by 300% through continuous process improvements, navigating the branch through the largest car recall in history without the help of additional personnel.
• Accelerated revenue growth through effective communication and negotiations with potential customers, landing 2-3 new accounts in a quarterly basis.

Oxnard

• Achieved 95% customer satisfaction by delivering top-notch customer service and timely resolution of customer complaints.
• Surpassed monthly sales goals and supported management in delivering cost saving initiatives.
• Upheld the company’s strict standards of vehicle presentation and cleaning guidelines.

Ventura, California, United States

• Exceeded weekly sales goals, garnering an average of $130 per hour sales productivity.
• Established sales objectives by forecasting annual sales quotas and expected sales volume, fostering business development.
• Increased revenue by maintaining product knowledge to cross-sell to multiple customers, boosting sales.
• Engaged with management on product and visual displays to ensure department marketability on the sales floor.

Bachelor'S Degree, History

Minor in Latin American and Iberian Studies

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies