As an E-commerce Operations Lead Manager at Walmart Canada, I oversee the daily store operations and performance for Online Grocery through a partnership with the Store Management Team. I am responsible for processing more than 1,000 online orders per week, serving customers on the frontline, ensuring a high-quality standard, and leading a team of 3 Department Managers and more than 30 associates to deliver on Walmart’s purpose of helping Canadian families save money to live better. Prior to this role, I was a Department Manager and started as a Fulfillment Associate.Before joining Walmart Canada, I worked for over 20 years in the largest retailers in Latin America, including Department Stores, Supermarkets, and Specialty Stores. My previous work experience includes strategic roles such as Retail Buyer, Category Manager, and Merchandise Planner, where I led multiple product categories by acquiring suitable goods at competitive prices backed by strategic planning, data analysis, and strong supplier relationships.I hold an MBA from Arizona State University-Thunderbird School of Global Management, a Diploma in Business and Management from the University of Victoria, and a Certificate in Leadership from Michigan Ross Executive Education. I also have extensive experience as a distance learning professor in postgraduate business and marketing programs.