Luisa Campos Horta Email and Phone Number
I am Luisa Campos Horta, a 26-year-old Brazilian-Italian dedicated and strong-willed professional. I am committed to achieving excellence in every endeavor. Having graduated in July 2022 with a degree in International Relations from the Pontifical Catholic University of São Paulo, I bring a direct and honest approach to my work.As a customer success professional, I specialize in building and nurturing long-term relationships with clients to drive adoption, retention, and loyalty. With a focus on providing reactive assistance and establishing trusted, strategic advisory partnerships, I ensure that customers realize the full value of products and services. My expertise includes evaluating processes and systems to identify improvements that enhance the overall client experience, while advocating for customer needs across departments. I am committed to tracking customer health, identifying success stories, and securing references to strengthen our partnerships. Through close collaboration with services and account management teams, I help expand customers’ footprint, drive future value, and ensure sustained satisfaction through proactive product adoption and tailored action plans.
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Customer Success ManagerThomson ReutersState Of São Paulo, Brazil -
Customer Success AnalystIntelex Technologies Ulc Sep 2023 - PresentOwn the relationship with customers increasing adoption, ensuring retention, and securing loyalty; Provide reactive assistance to a segment of customers;Establish a trusted/strategic advisor relationship with customers;Drive value of products and services;Evaluate and find opportunities to drive process and system improvements to positively impact solution experience;Advocate customer needs and issues across departments;Inform and educate customers of strategy and product updates;Manage the risk identification and tracking process until issue resolution;Identify success stories and secure customer references;Track customer metrics and maintain customer health scorecards with clear action plans;Partner with the Services and Account Management teams to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction. -
Investor Relations & Customer Success Assistant Jr IiMz Group Jan 2023 - Aug 2023São Paulo, BrasilConducting research and studies on international stock markets, developing an internal research method and presentation; Routine operationalization and demands coordination with the Commercial, Product and Financial teams; Support to international clients: following up with the project, providing training on the company products and supporting all questions and demands; Customer loyalty promotion trough evaluation and analysis of customer needs; Building trust and transparency with clients to achieve a strong customer relationship; Supervising and training interns. -
Investor Relations & Customer Success Assistant IMz Jul 2022 - Jan 2023
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Investor Relations & Customer Success InternMz May 2021 - Jun 2022Conducting research and studies on international stock markets, Routine operationalizing and demands coordination; Support to international clients and to website demands; Customer loyalty promotion trough evaluation and analysis of customer needs; Building trust and transparency with clients to achieve a strong customer relationship;
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Foreign Trade InternHdt Group Sep 2020 - Apr 2021São Paulo, Sp, BrazilPreparation of import documents; Relationship with customers; Relationship with suppliers, mainly from China and Turkey; Monitoring and participation on the daily activities of the company. -
English TeacherTeam Learning Jan 2018 - Dec 2019Teaching students from 9 to 18 years old, from basic to intermediate English focusing on developing conversation and vocabulary; Assisting the administrative area: monitoring of students enrolments, development and preparation of teaching materials and control of materials’ stocks; Assisting the financial area: monitoring of tuition’s and materials’ payments.
Luisa Campos Horta Education Details
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International Relations And Affairs -
Cultural Studies/Critical Theory And Analysis -
Political Science And Government
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Colégio EtapaHigh School Diploma
Frequently Asked Questions about Luisa Campos Horta
What company does Luisa Campos Horta work for?
Luisa Campos Horta works for Thomson Reuters
What is Luisa Campos Horta's role at the current company?
Luisa Campos Horta's current role is Customer Success Manager.
What schools did Luisa Campos Horta attend?
Luisa Campos Horta attended Pontifícia Universidade Católica De São Paulo, University Of California San Diego, University Of California San Diego, Colégio Etapa.
Who are Luisa Campos Horta's colleagues?
Luisa Campos Horta's colleagues are Nildofiscal Oliveira, Sanjay Morti, Adrienne Stanley, Priyanka Rahangdale, Ravoof Mohammad, Molly Eyerman, Patturaja M.
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