Luisa Cocozzelli Email & Phone Number

Lake Helen, Fl, Us

Manages daily lesson plan and maintains classroom order when the teacher is absent.Ensures that students continue their learning process without interruption.

Deltona, Florida

Handling HR-related administrative tasks, such as filing, data entry and preparing correspondence. Assist with the onboarding process for new employees, including preparing orientation materials and coordinating training sessions.Assist with the I-9 verification and re-verification process for all employees.Maintain confidentiality and handle sensitive information with care.Assist with HR projects and initiatives as required.

Lake Helen, Florida

Scheduled, arranged and attended all medical appointments and coordinated direct care. Organized and administered medications, monitored health status, and assisted with activities of daily living. Provided in home care, meal preparation, and managed patient's household responsibilities.Assisted with managing finances, billing, medical records, and insurance issues.

Atlanta, Georgia, United States

Provides day-to-day administrative and recruitment support for the recruitment team. Is responsible for coordinating the interview schedules, creating offer letters, facilitating background checks and other related recruitment duties.

Provide guests with high quality multi-channel support and problem resolution in a manner that meets or exceeds defined department objectives and enhances the overall customer experience. Receive and respond to calls, emails and letters regarding post-cruise issues, onboard services, billing, cancelled flights, food complaints, and other issues with full discretion and authority to bring them to complete resolution. Provide general administrative support to the President and CEO as needed. ✓ Review relevant information in determining accuracy of customer complaint and responsibility. Investigate and resolve customer inquiries in an empathetic manner.✓ Notify guests, travel agents and designated personnel of findings, adjustments, and recommendations such as credit for future cruise, refund of money, credit to customer’s account, adjustment of customer’s bill, cabin upgrade, etc.✓ Provide feedback and recommendations to management regarding possible improvements in products, booking documentation methods, revenue management procedures, service, accounting procedures, etc. to prevent future complaints of a similar nature. ✓ Follow up on recommended adjustments, ensuring excellent customer service and satisfaction.✓ Compose personalized resolution correspondence to guests, averaging more than XX per month, writing specifically on behalf of the President and CEO. Adhere to strict confidentiality requirements at all times.✓ Hold financial responsibility for determining the appropriate service recovery within compensation parameters, ensuring maximum customer retention.✓ Chosen as a member of the President’s Care Team traveling to St. Lucia to assist our guests during a ship emergency situation. ✓ Selected as a key member of the team to provide cross-training and back up for other Guest Relations personnel.✓ Serve as a SME amongst the Guest Relations team providing assistance to newer staff and on complex incidents.

Responded to guest complaints and inquiries in an expedient manner with the highest degree of courtesy and professionalism. Received and responded timely and professionally to a high volume of customer calls, emails, and letters regarding services provided before, during or after their cruise. ✓ Maintained a high level of professionalism with clients and established a positive rapport with every guest. ✓ Positively impacted the company’s bottom line by innovative problem solving and turning frustrated clients into repeat guests. ✓ Communicated with cruise line staff, multiple internal departments, vendors, and customers to expedite resolution to matters. ✓ Prepared and distributed monthly General Impressions Report and Executive Committee Fiscal Report.✓ Utilized the correct documentation in cancelling guest bookings.✓ Retrieved and returned lost and found items left aboard and lost luggage.✓ Officially recognized by the Vice President of Shoreside Operations for maintaining a positive attitude at all times, assisting in identifying the appropriate responses and key issues to be addressed.

Managed front-end associates of this arts and crafts store accountable for cashier area and customer service desk. Handled all customer sales, returns and refunds. Supervised 2-6 cashiers dependent upon the shift and time of year.✓ Supported management in the achievement of departmental sales, gross margin, inventory shrinkage and payroll goals.✓ Ensured compliance with AC Moore’s commitment to delivering world-class customer service and a pleasant shopping experience for all customers.✓ Served as the primary point of contact in resolving customer complaints and addressing problems.✓ Held cash accountability for sales registers, refund registers and change drawer.✓ Achieved Platinum status in Customer Service awards due to outstanding customer comment cards and annual reviews.✓ Met or exceeded all departmental metrics for customer satisfaction, productivity, and best-in-class service.

Marketed and promoted specialized golf cruises and excursions to major cruise lines. Oversaw and managed all aspects of reservations, travel agent partnerships, and coordination with golf courses to drive sales results. ✓ Conducted quarterly sales presentations at major cruise lines to top selling representatives educating them on our programs to drive increases in sales.✓ Acted as key liaison for primary passengers and travel agents, dealing with all reservation inquiries and post-cruise comments in a prompt and professional manner.✓ Developed and maintained a golf course and transportation database for ports of call worldwide, including creating competitive and profitable pricing structures, securing tour operators, and implementing inclusive onshore options for a diverse passenger base.✓ Solicited, maintained and finalized all advanced tee times and equipment rental requests, for both individual and group reservations across four different cruise markets and maintained current content on four websites.✓ Contributed to the design and writing of collateral materials distributed to passengers and travel agents, working directly with the Marketing Department in promoting the program to travel agents and passengers.✓ Maintained ACT database with cruise line personnel and travel agent contact information.✓ Consistently exceeded sales goals and quotas, booking 12,000 - 15,000 rounds of golf on an annual basis prior to sail dates.