Luisa Cotacio Email & Phone Number

As an AI Platform Operations Lead, I specialize in customizing AI and machine learning platforms to meet the unique needs of each client. My role centers around tailoring data pipelines and AI workflows to fit specific operational requirements, ensuring businesses can fully leverage AI technology without sacrificing performance or flexibility.I work closely with clients to understand their challenges and customize the AI platform to suit their data, workflow, and deployment needs. Whether it's integrating new data sources, optimizing pipelines for better performance, or building custom workflows, my goal is to ensure that each AI platform is precisely aligned with the client’s objectives.Key focus areas include:Customizing AI/ML platforms to fit individual client requirements, ensuring optimal data handling, processing, and deploymentDesigning and implementing data pipelines that can be adapted to specific business needs, from ingestion to model deploymentIntegrating AI solutions with existing client infrastructure, creating a seamless workflow tailored to each organizationCollaborating directly with clients and internal teams to refine platform functionality, ensuring it delivers on specific business goals and challengesBy focusing on customization and integration, I enable businesses to get the most out of their AI investments, creating platforms that are not only powerful but also flexible and adaptive to their unique needs.

At Curve, I play a pivotal role in developing tools designed to empower contact center management in proactively addressing employee attrition. My key responsibilities encompass:- Steering the direction and application of our product, particularly within significant accounts.Collaborating with diverse teams to ensure seamless alignment between our product and the company's overarching objectives.- Actively engaging with our customers, leveraging their feedback to continually refine and optimize our solutions to meet their evolving needs.- Shaping our product roadmap by making strategic decisions on feature priorities, ensuring that we remain competitive in the market.

As a Product Manager at RightRev, I lead the development and optimization of solutions that automate revenue compliance, including ASC 606 and IFRS. I drive product strategy and execution, collaborate with engineering and sales teams, and ensure our offerings meet market needs and regulatory standards. My role involves analyzing market trends, gathering customer feedback, and prioritizing features to enhance product functionality and user satisfaction. Through my efforts, I have helped streamline compliance processes for clients, improving efficiency and accuracy in their revenue recognition.

As a Product Analyst at HSBC, I leveraged data analytics to drive product strategy and improve performance. I conducted in-depth data analysis to identify trends, developed and maintained key performance indicators, and created insightful reports and dashboards. By collaborating with cross-functional teams, I supported product development, enhanced customer experience, and facilitated data-driven decision-making. My efforts contributed to a 15% increase in customer satisfaction and a 10% rise in user engagement through targeted product improvements and strategic insights.