Commercial & Operations Manager
Madrid, Community Of Madrid, Spain
I progressed from an internship to managing key areas of the business, including operations, e-commerce, customer experience, and team leadership. I played a key role in driving both the digital and physical growth of the company, managing cross-functional teams and developing innovative strategies.Key Achievements:• Led teams of over 15 people across communication, administration, and sales, fostering a high-performance culture and strong accountability.• Developed and… Show more I progressed from an internship to managing key areas of the business, including operations, e-commerce, customer experience, and team leadership. I played a key role in driving both the digital and physical growth of the company, managing cross-functional teams and developing innovative strategies.Key Achievements:• Led teams of over 15 people across communication, administration, and sales, fostering a high-performance culture and strong accountability.• Developed and optimized the e-commerce platform, driving online sales growth and aligning digital strategies with broader business goals.• Collaborated in launching new products and services, contributing to market expansion and enhancing our offering.• Took ownership of planning and executing strategies, consistently meeting growth targets through KPI analysis and maintaining stability during market slowdowns. Show less