Luisa Malinowska Email & Phone Number

Scotland, United Kingdom

Aberdeen

Edinburgh, United Kingdom

• Managing all aspects of soft services across contracted sites within education and public sector• Overlooking P&L • Liasing with sub contractors to ensure correct service delivery to the client • Managing teams of cleaners and site managers, including all HR, payroll and operational enquiries

Scotland

• managing a total of 52 accounts across clothing and home retailers• managing budgets, designing and implementing budgetary projects • assisting in restructure of the divisions in Scotland • B2B sales and business development • working closely with Operations manager and Divisional Director as well as cleaning teams to ensure an excellent service • dealing with all HR, payroll and operational issues • liasing with multiple high-end clients

Aberdeen, United Kingdom

• managing a total of 21 teams in Superstores in North East and North of Scotland area• ensuring the sites comply with all the Health and Safety legal regulations• evaluating weekly cleaning quality audits and carry out back checks on cleaning standards• working closely with the Regional Manager and Supervisors to improve quality where the standards fall below target• providing a corrective action plan and appropriate training where needed• ensure high level of communication is in place to inform clients and management of any quality issues and preventative and corrective actions taking full responsibility for Quality Standards and perform site inspections• support Site Supervisors & Staff in ensuring that the site is run with operational quality and financial effectiveness

• taking bookings and orders • answering phone calls• boosting team morale with staff training• face-to-face interaction with clientele• resourcing and recruiting new staff• directing staff to deliver 5 red star experience• handling of complaints• introducing new employees

Wrocław Area, Poland

• reaching out to the potential buyers• meeting targets in both commercial and domestic sales• in charge of customer service audits within the sales office