Managing the complete production process for Teburu Games, coordinating both software development and physical game manufacturing to ensure seamless delivery.Teburu is a multi-patented technical innovation based on a board with embedded electronic sensors that know where miniatures are, track their position, and react in real-time.

- Responsible for the day to day running of digital projects;- Managing the Client and internal project team as well as the project scope, documentation, timeline and budget

- Act as a conduit between clients and internal departments, ensuring effective internal communication, and goal completion- Project management: scope and prioritize necessary actions/improvements to ensure projects fulfilment- Responsible for the development, execution, and completion of social media management strategy- Additional duties and ad-hoc projects as needed

• PR activities for Rockstar Games' releases including Grand Theft Auto PC, Grand Theft Auto V • Implement and co-ordinate PR campaigns for the Italian market• Press liaison during PR trips and events• PR point-of-contact between the Italian office and the UK team• Events and demo management

Responsible for promotion activities and corporate PR across Europe for the Ovosonico brand and products:• Overseeing internal and external communications• Product and studio PR• Media Management• PR point-of-contact between the studio and its publisher, Sony Computer Entertainment• Social Media management - Facebook and Twitter corporate pages• Event management

Responsible for European PR activities and plans across Europe for the SEGA games portfolio:• Develop, refine and implement the European PR plans for all titles/franchises ensuring inpit and approvals have been achieved by developers/brand team/web team/global PR team• Schedule planned dates for all product deliverables and ensure regular communication of planned dates to the global PR team• Liaise with Production Department (PD), developers and external agencies to manage games code duplication and assets distribution for territory PR usage• Develop close relationships with Brand marketing teams, SEGA Japan, SEGA America and each relevant developer to achieve and execute a detailed PR campaign• Work closely with European partners to ensure timings and exclusive assets are scheduled to secure maximum coverage for each titles in their territory• Organize and manage press events locally and/or overseas for relevant titles• Compile and gain input and approval for product press releases at start of PR campaign for distribution to PR teams• Collate and distribute internal reports regularly to management, brand and PD teams regarding each titles coverage/press feedback• Liaise with territories PR teams to receive weekly reports as to coverage achieved from events/assets organized by the central PR team on each product

Responsible for PR activities across Europe for the NCsoft games portfolio• Working on the MMO (Massively Multiplayer Online) portfolio of: Guild Wars (Prophecies, Factions, Nightfall, Eye of the North), City of Heroes / Villains, Lineage II, Dungeon Runners, Exteel and the upcoming Aion: The Tower of Eternity• Overseeing the implementation of European PR campaigns to ensure maximum exposure of products across specialist, mainstream and trade press• Visiting European distribution partners, to review PR activities and provide guidance and direction to in-house PR staff and local PR agencies. Overseeing 30 territories across Europe• Managing all aspects of the day to day activities and performance of the distribution partners/PR agencies• Liaising with counterparts in Korea and the USA, to share ideas and refine the global PR messaging• Implementing structured reporting of European PR achievements to key managerial / executive members of the global NCsoft group• Responsible for supervising and monitoring of the assistant staff (Interns)

Assisting the PR manager with all PR activities across a portfolio of products• Responsible for liaising with the 20+ European distribution partners/PR agencies to distribute any relevant communications and dealing with incoming enquiries • Main point of contact for all internal departments within Europe/US (Creative, Localisation, Community, Marketing) for internal communications and liaising with all teams to acquire the necessary assets for any press releases• Co-ordinating all PR meetings and putting together media packs for the 2008 Games Convention in Leipzig as well as taking care of members of the press at the event• Building strong pan Atlantic and pan European relationships with Distribution partners• Regular communication with the head office in Korea

Responsible for providing customer support for all Italian and UK markets• In charge of investigating and solving game-based issues for Italian customers of Guild Wars providing customer support for Guild Wars via game interface and e-mail• Monitoring in-game interactions and logged actions of all game players to ensure an appropriate game environment for customers of NCsoft Europe and ArenaNet• Providing follow-up to rectify customer inquiries/complaints• Responsible for Standard Response creation and translationOn top of my normal Customer Service duties as outlined in the job description, I have also held the role of "Guild Wars Project Lead Backup" making myself the first port of call for emergencies, weekly reports and meetings should the Project Leader be absent.

• Responsible for the execution of the day-to-day projects, including testing to identify and subsequently remove problems with localised software to meet established criteria, linguistic review, translation and production of test reports