Luisa Ortu Email & Phone Number

United Kingdom

Perseverance and gratitude are my allies in this new chapter of my life. There is nothing more rewarding than knowing that you are working for a company that focuses on support and research to give hope to all those who fight against cancer on a daily basis. Thanks Elekta for this great opportunity.

Horley, England, United Kingdom

I can not describe how grateful I am...Last few months in Tesco was a big refresh for me..This experience helped to bealive again in myself and demonstrate that nothing can stop me to smile..I meat very nice people and I felt very welcome in the team..after a long time I had the opportunity to build again my confidence and start working again.

Hilton London Gatwick Airport

Work in Hospitality Industry for an 821 bedroom hotel, with 94% an average occupancy and a significant banquet and event operation (21 meeting rooms and 6 Food & Beverage outlets), based at the centre of an international airport, it gave me a chance to grow professionally and culturally and to be able to compare my ten-years of experience in the Italian engineering and maintenance field with the English cultural one.During the last, almost 4 years spent in the engineering department of the… Show more Work in Hospitality Industry for an 821 bedroom hotel, with 94% an average occupancy and a significant banquet and event operation (21 meeting rooms and 6 Food & Beverage outlets), based at the centre of an international airport, it gave me a chance to grow professionally and culturally and to be able to compare my ten-years of experience in the Italian engineering and maintenance field with the English cultural one.During the last, almost 4 years spent in the engineering department of the Hilton London Gatwick, I enriched my professional knowledge and I have had the opportunity to learn new technical managerial strategies thus enriching my knowledge of the world of the maintenance department. Training and support to acquire new goals had had always been given by my managers and colleagues, and I am immensely grateful for this opportunityToday, unfortunately, following the Covid-19 pandemic and the impact on the hospitality sector, my role has been redundant, but after this experience, I am ready to face a new chapter in my professional career.Example of some of my tasks:• Developed and communicate standard operating procedures to a team of 12 multi-skilled engineers and decorators.• Workflows adapted to meet unexpected challenges that arise from reactive maintenance issues.• Prioritize activities that present a health and safety risk and schedule health and safety routines such as weekly fire alarms and sprinkler tests.• Use system reports to improve efficiency and increase productivity.• Inventory management of stock for the department, collection of purchase orders, management of goods received.• Assisted the chief engineer in monitoring the budget for some cost lines.• Supported engineers during the implementation of a new facilities management system. Synergy and CAFM. Show less

London Gatwick Ariport

Work in the front office department was a very exciting experience special during the night.Become night receptionist and night auditor had given to me the opportunity to amplify my knowledge in the hospitality industry. I have learned how to:Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.Make reservations or appointments for guests who want to avail themselves of local entertainment or services.Answer guest… Show more Work in the front office department was a very exciting experience special during the night.Become night receptionist and night auditor had given to me the opportunity to amplify my knowledge in the hospitality industry. I have learned how to:Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.Make reservations or appointments for guests who want to avail themselves of local entertainment or services.Answer guest calls and record details of each conversation for future follow-upMeet and exceed guests’ expectations by anticipating the services they might require and suggesting local venuesMaintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them.Audit and balance reports from the day shiftsVerify that all EOD work has been performed by other departmentsRespond to guest enquiries, concerns and complaints as neededAnswer phones and place reservationsRun EOD computer functions so they are complete by the end of the shiftPrepare guest bills for next-day checkouts and process reservation cardsBalance cash drawers and record receiptsFacilitate the deposit of guests’ valuables in the hotel safe.I left this role, as I wanted to apply for the Engineering Co-ordinator role. Show less

Gatwick Uk

My new career at Hilton Hotel it is a new challenge to myself to improve and deepen my professional knowledge, thus expanding my Hospitality skills.Example of more important tasks:• Managed phones for room service orders for the customer to pick up or delivery.• Entered orders, delivered food and beverages, and processed payments.• Transported food products, cleaned tables and counters, and stocked dining room supplies.• Quickly addressed and resolved customer… Show more My new career at Hilton Hotel it is a new challenge to myself to improve and deepen my professional knowledge, thus expanding my Hospitality skills.Example of more important tasks:• Managed phones for room service orders for the customer to pick up or delivery.• Entered orders, delivered food and beverages, and processed payments.• Transported food products, cleaned tables and counters, and stocked dining room supplies.• Quickly addressed and resolved customer concerns, working with management to fix advanced issues.• Greeted all guests with a smile and friendly greeting.• Helped managers improve area operations by sharing customer feedback and contributing to new ideas. Show less

Eastbourne Sussex Uk

Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organising table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Organising and supervising the shifts of the kitchen, waiting and cleaning… Show more Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organising table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Organising and supervising the shifts of the kitchen, waiting and cleaning staff.Maintaining high standards of quality control, hygiene, and health and safety.Checking stock levels and ordering supplies.Preparing cash drawers and providing petty cash as required.Helping in any area of the restaurant when circumstances dictate.I left this role to pursue a career at Hilton as it seemed more secure and there were more opportunities for career progression. Show less

Eastbourne Sussex, Uk

In my role as a waitress, I like to provide excellent customer service and give my customers a pleasurable dining experience and want to come back time and again. My responsibilities include Escorts customers to their tables and ensure they are settled comfortably Presents the menu to customers, answeres queries about it and make suggestions if necessary Inform patrons the restaurant's daily special Takes orders from customers for food and beverage, writes down or memorize the order; and enters… Show more In my role as a waitress, I like to provide excellent customer service and give my customers a pleasurable dining experience and want to come back time and again. My responsibilities include Escorts customers to their tables and ensure they are settled comfortably Presents the menu to customers, answeres queries about it and make suggestions if necessary Inform patrons the restaurant's daily special Takes orders from customers for food and beverage, writes down or memorize the order; and enters information into the computer for transmittal to the kitchen Serves food and beverage promptly Collects the customer's payment and prepare bills Show less

Malta

During my studies in Malta, I caught this opportunity and I discovered a passion and natural ability for the hospitality sector so I decided to continues my career on this. My training was focused on receptionist and restaurant breakfast manager. Welcoming guests to the hotel in a polite, friendly and helpful manner Dealing check-in, check-outs Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on… Show more During my studies in Malta, I caught this opportunity and I discovered a passion and natural ability for the hospitality sector so I decided to continues my career on this. My training was focused on receptionist and restaurant breakfast manager. Welcoming guests to the hotel in a polite, friendly and helpful manner Dealing check-in, check-outs Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on Checking function sheets Handling & managing breakfast duties in the restaurant department Manage Breakfast service ensures that there are adequate supplies of food, tableware, linens, and beverages.At the end of this apprenticeship, I left to travel and decided to settle in the UK to develop my English language skills Show less

Olbia

During the six years within the ELETTROCLIMA'S Company, I reached a high control and management coordination of the site works. With the collaboration of my colleagues have achieved the complete management of the sector "Renewable Energy"​, starting from the acquisition of the order until the implementation and testing by certified bodies. During this period I worked for the technical management "bureaucratic and executive section"​ of each job. Welcome customers, developing estimates… Show more During the six years within the ELETTROCLIMA'S Company, I reached a high control and management coordination of the site works. With the collaboration of my colleagues have achieved the complete management of the sector "Renewable Energy"​, starting from the acquisition of the order until the implementation and testing by certified bodies. During this period I worked for the technical management "bureaucratic and executive section"​ of each job. Welcome customers, developing estimates, developing technical material supply, autonomous management of demand estimates for the purchase of materials and procurement, manufacture, storage and control incoming and outgoing, job development, and jobs report documentation works fine. Throughout this period I have grown professionally, thereby satisfying customers needs and reaching the goals set by 'company. Show less

Olbia Tempio, Italia

During my employment in the TARAS' Company, I impart management within a technical department, acquiring the expertise of réponse Buying managed with ISO9001 quality control. During this time I have been running the store, managing tenders, requests for quotations, cost, quality checks and purchase materials. Increasing its customer-supplier and coming to get the best standard for the company to control quality-cost.

In this period of time, I was able to learn the skills of coordination of construction sites, acquiring the job of assistant to the technical director, dealing with all the practices of the office, from the preparation of documents, filling orders, calendar appointments, planning and timing of construction. I learned the timing of construction and running of the yards, giving support to the direction of opening the site up to complete the paperwork for the construction of private buildings.

Palau

After my high school Diploma, I became not a graduate Engineer. I started my careers as a freelance working for an electrical project studio. My duties were: Management of customer project estimates, Direct contact with customers. Direct contact with agents/suppliers to buy the most competitive products. Project administrative work. Control of the Accounting Department. Management of the Accounting Department. FAQ ISO 9000 - Quality Certification

Perito Industriale Capo Tecnico, Specializzazione Elettronica Industriale, 44/60

Italian Equivalents to English: A-LEVEL General Certificate of Education: Non Graduate Engineer Technical Manager Expert in Industrial.

Certificate Of Attendance, Intensive English Course

I never studied English in my life. The formation of secondary schools never been enough to express myself and understand the English.

Ncfe Level 2, Certificate In Lean Organisation Management Techniques

Ncfe Level 2, Certificate In Principles Of Team Leading

B2 Level, Esol Certificate - English Language

Level 3 - Admin, Pa And Secretarial Doploma