Luisa Pace

Luisa Pace Email and Phone Number

SWG Training Offering Manager - Project Manager at IBM @ IBM
new york, new york, united states
Luisa Pace's Location
Italy, Italy
Luisa Pace's Contact Details

Luisa Pace personal email

n/a
About Luisa Pace

Luisa Pace is a SWG Training Offering Manager - Project Manager at IBM at IBM. She possess expertise in esame di stato, iscrizione all'albo degli ingegneri di roma e provincia, itil v3 foundaction certification, prince2 foundation certification.

Luisa Pace's Current Company Details
IBM

Ibm

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SWG Training Offering Manager - Project Manager at IBM
new york, new york, united states
Website:
ibm.com
Employees:
512090
Luisa Pace Work Experience Details
  • Ibm
    Swg Training Offering Manager - Project Manager
    Ibm Oct 2007 - Present
    Rome Area, Italy
    SWG Training Offering Management Activities:1) Definition, development and management of new SW Training Offerings (Courses on catalog and Private classes): 2) Relationship with SWG teams to facilitate Training integration with the products and services.3) Direct activities on customers to support Sales 3) Direct consultancy to Customers with big contracts.4) Marketing Support: promotions; events; marketing and communications about new offerings.5) Relationship with pan-european team to share information, suggestions and offerings.6) PM activities on big customers training contracts for all Brands.
  • Ibm
    Ibm Italy Swg Swg Cross Brand Services Sales Representative
    Ibm Jul 2006 - Dec 2007
    Role objectives: selling SWG Services of all IBM SWG Brands to all Customers & BP in the SMB Market (Italy C/S).
  • Ibm
    Ibm, Italy
    Ibm Jan 2007 - Oct 2007
    Italy Training Services Partner Manager activities:Selection and Development/Enablement of third parties as trainers on IBM Training Classes.Promoting IBM training reselling contract on IBM Business Partners.
  • Ibm
    Ibm Italy Customer Situation Manager
    Ibm Jul 2005 - Jun 2006
    Work with key/strategic IBM EMEA customer executives in resolving critical situations and/or customer satisfaction issues; empowered to escalate to the senior leadership team (SLT) and use appropriate IBM resources in addition to being responsible for creating and owning the resolution action plan and all communication between the customer and the IBM SLT and appropriate sales team.
  • Ibm
    Ibm, Italy Project Manager
    Ibm Jun 2000 - Jun 2005
    PM inside Tivoli Services South Region organization (now IBM Tivoli Lab Services.With this role I provided assistance for pre-sales activities, prepared TBSM (Tivoli Business System Manager) implementation Services SOW for several customer in South Region and managed several Tivoli TBSM implementation projects always obtaining high customer satisfaction.Plus, I have coordinated Tivoli sales and services presales activities on big customers and some customer satisfaction postsales activities.
  • Ibm
    Ibm Italy It Architect
    Ibm May 1998 - May 2000
    IT Architect in Communication Sector (Telco & Media Customers) with responsabilities of sales support, offering definitions, solution design and projects management, focusing on IBM E-Commerce products, services and solutions for Telecommunications & Media customers.
  • Ibm
    It Architect
    Ibm 1996 - 1997
    IT Architect Telco customers, with responsabilities of sales support, offering definitions and projects management of IBM solutions for Telecommunications area market, with primary focus on Internet, Intranet and Extranet architectures for Telecom Italia; relation activities with IBM divisions and third parties, for projects design and implementation phases; project management of Internet/Intranet implementation project.
  • Ibm
    It Architect
    Ibm 1990 - 1995
    IT Architect on the biggest Telco customer in Italy, as IT Architect on Operating and Storage Systems, to:- introduct, test and implement Storage Management (hardware and software) solutions- support sales on offerings of MVS, Large Systems and Storage solutions- design and manage IT Infrastructure implementation projects (about 6,5 man years)- support to hardware and software sales (products configuration, hardware and software customer installed management and control, orders tracking).
  • Ibm
    Ibm It Architect
    Ibm 1987 - 1989
    On Telco customers, working on minor customers as:- primary customer technical interface- product (hardware and software) and solution marketing- sales support to offering and proposal definition- support to hardware and software sales (products configuration, hardware and software customer installed management and control, orders tracking)- interface with IBM technical specialists to define and coordinates their activities on the above customers.
  • Ibm
    Ibm, Italy Education Specialist
    Ibm Dec 1984 - Apr 1987
    IBM, Italy Education Specialist:Designing, developing and conducting traditional classes and self-study courses, with Customers and IBMers as audience, in Mainframe environment.

Luisa Pace Skills

Esame Di Stato Iscrizione All'albo Degli Ingegneri Di Roma E Provincia Itil V3 Foundaction Certification Prince2 Foundation Certification

Luisa Pace Education Details

Frequently Asked Questions about Luisa Pace

What company does Luisa Pace work for?

Luisa Pace works for Ibm

What is Luisa Pace's role at the current company?

Luisa Pace's current role is SWG Training Offering Manager - Project Manager at IBM.

What is Luisa Pace's email address?

Luisa Pace's email address is lp****@****ibm.com

What schools did Luisa Pace attend?

Luisa Pace attended Sapienza Università Di Roma.

What skills is Luisa Pace known for?

Luisa Pace has skills like Esame Di Stato, Iscrizione All'albo Degli Ingegneri Di Roma E Provincia, Itil V3 Foundaction Certification, Prince2 Foundation Certification.

Who are Luisa Pace's colleagues?

Luisa Pace's colleagues are Geraldine Pereira, Veranjaneyulu Kuruva, Mike Mumley, Angie Welch, Jorge Cirio, Eleazar Torres, Abhijeet Jha.

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