Luisa Rivera Email & Phone Number

United States

Washington Dc

Support the adjudication process by adjudicating cases, conducting security checks, ensuring program quality assurance, conducting training, serving as a liaison, and communicating the decisions. Conduct independent research concerning the eligibility and entitlement of persons seeking benefits, employment, or legal status under the Immigration and Nationality Act as amended. Adjudicate applications and petitions for benefits under the Immigration and Nationality Act. Conduct preliminary fact-finding and initiates further action where information indicates fraud has been detected.

Newark, New Jersey

Provided clerical and administrative supportRan reports and supplied data to fulfill customer report requirementsCollected customer feedback and made process changes to exceed customer satisfactionBuilt customer loyalty by placing follow-up calls for customers who reported productissuesExecuted daily operation of 50-75 calls per day

Flushing, New York

Provided accurate and appropriate information in response to customer inquiresMade reasonable procedure exceptions to accommodate unusual customer requestsAddressed customer service inquiries in a timely and accurate fashionDeveloped effective relationships with all center departments through clear communicationFacilitated information flow between customer service, phone and Internet department to ensure call center objectives were met

Stony Point, New York

Interviewed customers to obtain information and explain available financial services,such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit and InvestmentsRemoved deposit from automated teller machinesCounted and recorded currency and coin in vaultMonitored and tracked securities transactions, fund transfers, margin accounts

Master’S Degree, International Transportation And Management Itm

Master of Science

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: Omicron Delta Epsilon