Luisa Suarez Email & Phone Number

Implements new quality assurance initiatives to increase product reliability and customer satisfaction. Developed marketing strategies.Establishes employee operations guidelines to standardize procedures.Responsible for creation, optimization, management, and growth of a team of 12.

Spearheaded in collections reeling in outstanding accounts receivable by 68% in the first year.Worked alongside CEO, Partners and Management to support in daily functions including by not limited to creating and filing notices, maintenance of office supplies and building, creating reports and presentations and client relations.Elected and appointed into development committee and promoted marketing strategies through social media platforms such as LinkedIn, Facebook, and Instagram. Ensured positive client reviews, increased team morale and considered lead in advertising/marketing events.

Simplified accounts payable/receivable and payroll insuring that all postings are recorded accurately.Maintaining and providing information related to licensing, permitting, proposals, invoices, payroll, social media accounts, and reports in database.Enhancing office efficiency by implementing spreadsheet, updated books, and records, introducing time-saving resources yielding overall efficiency by 30%.

Founded position of "Hybrid Adjuster" in company to work both medical and liability cases while collaborating with management to implement and achieve division goals for department and trainings.Spearheaded high volume of files of both medical and liability cases of 100+, answered arbitration demands and responses while bringing cases to resolutions through intricate negotiations with a 97.2% success rate.(promoted to Marketing Representative)Consulted customer service representatives with escalated calls to reduce customer complaints by 20% and increase customer retention standardize underwriters with applications protocols resulting in 30% increase in productivity.Created and restructured department as a poised leader while mentoring peer marketing representatives in suggesting innovative ideas to improve business productivity by 50%.Effective liaison to CEO who built and maintained customized relationships with agency owners.

Synthesized data into comprehensive quarterly written reports for management and collaborated with claims department and industry anti-fraud organizations to resolve claims.Evaluated over 10+ claims daily to determine current status of injury claim and develop plan of action, assessed all evidence with the ultimate goal of creating positive outcomes for the client's claim.Mentor to entry level adjusters, providing efficient claims handling techniques with a 98% average of passing audit reviews.

Bachelor Of Science - Bs, Criminal Justice

Master'S Degree, Marketing / Digital Media