Luis Acuña V Email & Phone Number

Peru

Lima, Peru

Lima, Peru

• Managed and negotiated ICT services contracts for HiPo accounts in the banking and finance industry• Outstanding annual results for closing strategic businesses and maintaining an excellent relationship with main customers• Identified new business opportunities and areas of improvement to maximize profits and deliver the best value solution for customers• Build and maintain strong, long-lasting client relationships. Achieved 98% of customer satisfaction (CSAT)• Assisted with challenging client requests and issue escalations

Lima, Peru

• Helped customers in their digital transformation journey, supporting the planning, the deployment and the operations of the initiatives (Cloud and On-premises).• Managed and negotiated premier services contracts for major and HiPo accounts (sectors of finance, insurance, telecommunications, mining and government) in Peru, Ecuador and Uruguay. Achieved 100% quota target and 99% renewals effectiveness in five fiscal years.• Responsible to execute an outstanding services delivery, maintain an excellent relationship with accounts assigned and be a trusted advisor showing the value of Microsoft services and products. Advocated for customers inside Microsoft. Achieved highest levels of customer satisfaction (100% very satisfied).• Advised Banco Internacional del Peru-Interbank, managing cloud services (IaaS and PaaS) with focus on OKRs settings and savings cloud consumptions strategies.

Lima , Peru

• Helped major customers realize their full potential through accelerated Adoption of Cloud services (SaaS, PaaS and IaaS) and on-premises technologies.• Managed premier services contracts for Hi-Po and managed accounts (sectors of finance, insurance, retail and government) in Latam South Region. Achieved 100% quota target and 99% renewals effectiveness in five fiscal years.• Responsible to execute an outstanding services delivery, maintain an excellent relationship with accounts assigned and be a trusted advisor showing the value of Microsoft services and products. Advocated for customers inside Microsoft. Achieved highest levels of customer satisfaction (100% very satisfied).

Lima, Peru

• Helped major customers realize their full potential through accelerated Adoption of Cloud services.• Managed premier services contracts for major accounts (sectors of finance, insurance, telecommunications and government) in Latam New Markets cluster. Achieved 100% quota target and 100% renewals effectiveness in five fiscal years.• Responsible to execute an outstanding services delivery, maintain an excellent relationship with accounts assigned and be a trusted advisor showing the value of Microsoft services and products. Advocated for customers inside Microsoft. Achieved highest levels of customer satisfaction (100% very satisfied).

Lima, Peru

• Helped customers realize their full potential through accelerated Adoption of the technology (Cloud services and On-premises services).• Negotiated premier services contracts for major accounts in Peru subsidiary. Achieved 100% quota target and 100% renewals effectiveness in five fiscal years.• Responsible to execute an outstanding services delivery, maintain an excellent relationship with accounts assigned and be a trusted advisor showing the value of Microsoft services and products. Advocated for customers inside Microsoft. Achieved highest levels of customer satisfaction (100% very satisfied).

Microsoft Corp

• Graduated from the global Microsoft talent accelerator program

Quito, Ecuador

• Helped OCP Ecuador to improve its performance, evaluating new business opportunities.• Developed a financial valuation model for the company with different scenarios.• Evaluation of potential clients and partners to work with.

Lima, Peru

• Managed the sales budget of the wholesale department, budget USD 20 million.• Analyzed and defined detailed products pricing strategies and managed the wholesale products.• Elaborated and analyzed business cases, caring the profitability of the business.

Lima, Peru

• Managed the pre-sales and technical-economical proposals for top 1 customers.• Coordinated with different departments the provision of the best solutions for top 1 customers.• Led successfully the outsourced pre-sales project for top 2 customers.

Sao Paulo, Brazil

Telefonica International Wholesale Services (TIWS)• Managed successfully the implementation of a new submarine cable network in America.• Managed the resources and coordinated with people from Latin American countries the tasks fulfillment.

Lima, Peru

• Led successfully local and regional IT projects to improve the network management.• Led the delivery of the network services KPIs and provided proactive solutions in order to improve the core network.

Lima, Peru

• Selected to be part of an exclusive group of 16 talented young executives.• Managed and automated the network services KPIs and provided proactive solutions.• Managed the resources for the core network.

Sales Mastery: Tools For Success, Selling Skills And Sales Operations

Mba International Exchange Program, Behavioral Economics, Finance And Marketing – United States

Activities and Societies: Global Network for Advanced Management

Mba International Exchange Program, Master Of Business Administration – United States

Specialization in Strategy and Finance International Exchange Student Winter Term

Mba, Master Of Business Administration, Full-Time Program – Costa Rica

Activities and Societies: INCAE MBA Oath ClubSpecialization in Finance and Economics Class rank: Top Fifth of the Class

Diploma, Project Management And Quality – Peru

Activities and Societies: Project Management Institute (PMI)

P.Eng., Professional Telecommunications Engineer – Peru

Graduated with highest honors, diploma and medal for academic excellence Class rank: Summa Cum Laude (First Place)

English Language – Canada

Toefl Program

Advanced English Language

English Language