On Site Service Desk in Philip Morris

SysAdmin y soporte técnico con los principales Sístemas Operativos (MacOS, Linux, Windows)

-Back office Murex support.-Technical assistance controlling services disponibility, operations republish, working with different apps, web applications or connecting directly to UNIX servers.-Incidences resolutions received via RemedyBackup and maintenance tasks control during weekends.

• System and services monitoring using BMC Proactive y Remedy.• Issues login and notification to afected groups.• Management and tasks documentation.• Spanish/English translation reports.• Backup control running scripts and Control-M Jobs.

Handles and responds as a 1st line Technical Support for IOS using existing clients in Spanish via Inbound Calls, E-mails or Chatting via multiple communication channels. Maintains solid End-User relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also, requires research skills to troubleshoot End-User’s problems.

• Performed network address assignment, including Routers and IP-phone Set up• Assigned configuration of authentication and authorization of directory services.• Repaired hardware and software in cases of system failure.• Updated systems as soon as new version of OS and application software came out.• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and… Show more • Performed network address assignment, including Routers and IP-phone Set up• Assigned configuration of authentication and authorization of directory services.• Repaired hardware and software in cases of system failure.• Updated systems as soon as new version of OS and application software came out.• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Show less

Web dedicada a tutoriales, de administrador de sistemas Windows, Linux y Mac OSX. También temas relacionados con los sistemas operativos en la actualidad, estando al día de las ultimas novedades.Fundada por tres amigos recién salidos de Grado superior y Grado medio, con ganas de seguir aprendiendo y compartir.

• Manufactured serial and special furniture• Cut, shaped, and smoothed wooden parts.• Verified dimensions using callipers or rulers.• Performed work in high production assembly lines• Added fasteners and adhesives and connected the pieces to form a complete unit.• Stored materials and carried out stock control.• Repaired wooden furniture, cabinets, and other wooden products• Picked up items from warehouses and retail outlets• Maintained inventory controls by… Show more • Manufactured serial and special furniture• Cut, shaped, and smoothed wooden parts.• Verified dimensions using callipers or rulers.• Performed work in high production assembly lines• Added fasteners and adhesives and connected the pieces to form a complete unit.• Stored materials and carried out stock control.• Repaired wooden furniture, cabinets, and other wooden products• Picked up items from warehouses and retail outlets• Maintained inventory controls by collecting and labelling new stock accurately on shelves Show less

• Picking new orders from the order sheet from the shelves • Drove the van to the destination in a safe manner, following all traffic rules to pick up and deliver required parts • Charted out appropriate routes using maps or GPS