Luis Gonzalez Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

London, Ontario, Canada

• Managed and owned a project focused on bottle supply throughput visualization in the bottle line by leading multiple participants which achieved a daily automation of throughput PIs to the Business Process Managers.
• Sustained improved practices in the bottle line by creating and teaching SOPs to different groups of Operators which achieved engagement with the daily routine of improved performance
• Created a bottle supply throughput tracking tool by creating work orders to install sensors at the bottle line and program counting logic which achieved bottle count visualization and throughput baseline comprehension
• Pulled and presented data on downtime causes at one of the stages in bottle supply by using EIT and creating Short Interval Control charts which led to the overhaul and improvement of a machine
• Executed a management tool system to implement improvement activities addressing lack of prime to the Filler by following VPO guidelines which achieved a reinforcement to execute improvement initiatives through ITF

Toronto, Ontario, Canada

• Guaranteed food quality, safety procedures, and 100% customer satisfaction by auditing food service performance which resulted in the sustainability of the chain’s high standards
• Leveraged customer concerns efficiently by addressing them in a professional manner to resolve issues in accordance with restaurant policy which achieved customer satisfaction
• Maintained high standards of customer service during high-volume, fast-paced operations to meet the restaurant service expectation which achieved higher sales recorded
• Coordinated and maintained back of house operations by following parameters of serving staff supervision and maintaining standards of quality service and safety which achieved safe work environment sustainability
• Greeted customers, recorded orders, and served food and beverages with a positive and helpful attitude, which in turn, resulted in customer satisfaction

Guayaquil, Guayas, Ecuador

• Collaborated with a team of 6 members in the management of inventory by organizing and updating the databases to ensure orders were matched correctly to the buyers
• Executed buyers’ orders revisions in a timely and efficient manner to ensure shipments reach customers without any inconvenience
• Proposed solutions to customer service-related issues by contributing insights that could meet all customer needs
• Collaborated with a team of 6 members in the optimization of inventory control procedures to reduce lead times in different shipping orders
• Maintained detailed records of stock levels, orders, and shipments to ensure successful completion of procurement and shipping orders

Guayaquil, Guayas, Ecuador

• Completed daily tasks and goals set out by management by organizing and strategizing detailed plans, encouraging and working with teams
• Rolled out logistics concepts in complete sync with internal and external agencies.
• Organized database to track business contacts and was commended for attention to detail and accuracy

Berlin, Germany

• Collaborated in the coordination and execution of maintenance and repair duties on components of various BMW and MINI model ranges, successfully
• Executed a complete extensive knowledge of diagnostics and troubleshooting with the assistance of BMW and MINI testing metrics in order to meet schedule and week objectives
• Solved issues regarding misplacing of components for customer orders by notifying management and pertinent parties in order to fulfill the service promised to the customer
• Supported testing on the respective software of the different BMW and Mini auto models to refine solutions and ensure they fit the purpose and match the customers’ needs. This resulted in the mitigation of future costs.
• Completed BMW and Mini auto components’ revision and replacement tasks in a timely and effective manner to optimize the duties to be one per day according to schedule