Luisa Fda. Ramirez R. Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

In this role, I excelled in programming and updating communication devices for intrusion systems, ensuring their smooth operation and customer satisfaction. Additionally, I provided crucial support to technology operators at the monitoring center, enhancing operational efficiency. I also played a key role in maintaining and revising intrusion systems.

Medellín, Antioquia, Colombia

I successfully ensured efficient WiFi service in the hotel, enhancing the guest experience. Additionally, I implemented a thorough inventory and asset control system, resulting in effective resource management and cost reduction. I also introduced a signed asset handover process to improve staff accountability in asset care. Moreover, I enhanced vendor.

Medellín, Antioquia, Colombia

I demonstrated excellence in ensuring compliance with service levels at the help desk, optimizing incident, problem, change, and configuration management processes, and developing productivity statistics. Additionally, I coordinated with internal and external groups aligned with business objectives, escalated unresolved issues, and acquired skills in IP.

I excelled at efficiently scheduling and verifying technical services to ensure a prompt response to user needs. I also optimized the management of service orders by maintaining accurate records and settling them efficiently. I implemented a system to ensure fair commissions for technical personnel and rigorously controlled their availability and.

I successfully kept technical specifications and comparative tables up to date for various electronic components and industrial equipment, enhancing the accuracy and usefulness of the information for customers across the country. I also devised social media marketing strategies and arranged webinars to showcase the company's products, bolstering its online.

During my time at the EPM Telecommunications NOC, I excelled in managing SDH and PDH network platforms, performing network programming and commissioning, and ensuring the successful installation of equipment in key locations. Additionally, I managed events and faults in the SDH and PDH networks, and contributed to the development of the network topology.

During my performance, I excelled in identifying and effectively resolving errors and damages in radio telecommunication equipment, ensuring seamless service continuity. Additionally, I analyzed and optimized the interconnection protocols of the communication system, contributing to enhanced efficiency. I successfully conducted corrective and preventive.

Web Development

Web Development training with focus on FrontEnd, BackEnd and Cloud.

Electronic Engineer

Activities and Societies: Honor Scholarship awarded by the Instituto Tecnológico Metropolitano for achieving one of the highest grade.