-Manage end-to-end recruitment for Walmart US (1.5 years), Disney, SC Johnson, Danone, and other bilingual clients in Latin America.-Leverage platforms such as Workday, SmartRecruiters, LinkedIn, Craigslist, Daxtra, Paradox, Brazen, Indeed, and recruit diverse candidates through various sourcing methods, including hiring events, advertisements, and LinkedIn Marketing.-Advise hiring managers on recruitment strategies and best practices.Assess candidates to ensure alignment with job requirements and organizational culture.-Articulate job offers, manage counter-offers, extend offers, and conduct detailed negotiations, adhere to compensation guidelines to ensure competitive and fair offers.-Provide services including candidate slate preparation, talent pipeline development, recruitment activity reporting, and a consultative approach to talent acquisition.

-Provide comprehensive recruitment services for the LATAM Supply Chain Division, collaborating as a strategic partner with human resources and management teams to achieve key recruitment goals.-Consolidate interview feedback to ensure accurate candidate evaluations and a streamlined selection process.-Advise managers and HR Business Partners (HRBPs) on negotiating competitive compensation packages, including sign-on bonuses, relocation, holiday, stock options, and annual bonuses.-Monitor and report on key recruitment and HR metrics, ensuring alignment with organizational objectives.-Specialize in supply chain talent acquisition across LATAM, with a focus on onboarding and enhancing diversity efforts in Brazil, Peru, Argentina, Colombia, and Mexico.-Utilize recruitment tools such as Workday ATS, HiredScore, Taleo, Zoom, SalesForce, LinkedIn Recruiter, Empleos Maquila, Teams, Booking, and the GOLD trainee program to execute targeted recruitment marketing campaigns.-Document and standardize compensation plans for unionized salaried positions in Argentina, ensuring compliance and transparency.

-Lead HR operations, overseeing administration, payroll, benefits, and talent acquisition processes.Develop and implement training programs, facilitating onboarding and improving employee integration.-Formalize recruitment, welfare, and payroll policies, standardizing procedures to ensure compliance and operational efficiency.-Certify 78% of staff in soft skills and customer service, launching the company’s first nationwide training initiative.-Establish the HR department from the ground up, incorporating payroll, benefits, talent acquisition, onboarding, training, performance appraisals, and fostering a culture of work-life balance.-Build strategic training partnerships with SENA and Compensar, enhancing employees’ professional development.

-Provide support to the development and delivery of the HR strategy for the Credit Union.-Support the Credit Union in all HR matters at the 19 sites, while overseeing recruitment, training, and development, along with the day-to-day HR function for all employees.-Facilitate the consolidation of feedback from interview teams to improve onboarding and training processes for new hires.-Manage the HR department’s annual budget, ensuring efficient allocation of resources.-Lead HR management for over 8 months, exceeding KPIs while overseeing payroll and SSGT specialists.-Drive a cultural transformation by implementing performance and competency evaluations, closing skill gaps, and aligning the department with strategic goals.-Launch a “School of Leaders” program and develop succession plans to ensure leadership development and long-term organizational growth

-Manage disciplinary processes for 1,300 employees and negotiate with trade unions.-Execute and schedule certifications for work at heights and forklifts through UVAE-SENA.-Carry out climate and culture interventions, implement welfare plans, leadership schools, and recognition programs for distribution centers.-Execute promotion of internal personnel and mass recruitment, manage the full recruitment cycle, achieving the recruitment of 400 workers in 2 weeks.-Lead culture and wellness programs, leadership development schools, and employee recognition programs.-Administer organizational climate and culture surveys, analyze results, and develop and execute action plans.-Manage end-to-end sourcing of staff through external recruitment agencies, validate correct invoicing and traceability.-Manage all aspects of training administration, ensuring the successful delivery of new employee orientation programs.-Provide day-to-day support to the regional team, ensuring budget compliance and reviewing invoices generated by and for the 3 distribution centers.

-Led comprehensive selection processes and managed public recruitment announcements in accordance with union agreements.-Developed and implemented learning and development programs, ensuring alignment with organizational goals and continuous follow-up.-Monitored, measured, and evaluated organizational development plans, reporting on achievements to drive continuous improvement.-Promoted best practices and facilitated organizational learning to enhance overall performance.-Full cycle recruitment process

-Provide psychological support for all users, teachers, students, and the public requiring psychological assistance at the Conciliation Centre - Politécnico Grancolombiano.-Provide training to lawyers, other trainees, and teachers in psychological first aid.-Document the process guide for conciliation, including the psychological care of the public using the services of the conciliation centre.

-Administer and interpret psychotechnical tests, including Valanti, Underwater Figure Test, projective tests such as WARTEGG, and others.-Manage employment platforms; conduct competency-based interviews; assessment center management.-Utilize and propose various recruitment sources.-Knowledge of legal regulations and provide advice to client companies on the application of legal norms.-Recruit and select personnel on a large scale.

-Lead the selection and recruitment process, ensuring the acquisition of high-quality talent.-Develop and maintain temporary clients by providing support in the development of processes, competencies, and job profiles.-Implement and improve recruitment and selection processes to ensure efficiency and effectiveness.-Lead the team of selection psychologists, recruiters, receptionists, and administrative support staff of the temp agency.-Work closely with the SSTT Billing Management team and the Human Talent Coordinators of client companies to identify staffing needs and develop talent acquisition strategies.-Maintain accurate records of the entire selection and recruitment process.-Participate in special projects related to talent acquisition and workforce development, including recruitment fairs, flyering, and canvassing.-Design talent acquisition strategies.

-Design competency-based interview models aimed at management and executive positions.-Raise awareness and define recruitment policies.-Select, hire, and recruit at national and international roles.-Manage affiliations, recognize leave and incapacity, and support occupational health programs.-Register occupational accidents and monitor the health status of affected employees.-Organize and monitor training, health, welfare, and compensation programs for employees.-Support performance evaluation and competency-based evaluations.

-Recruit and manage affiliations and dismissals of direct and external staff of the company.-Receive and register payroll updates for 100 employees.-Implement wage flexibilization through PACC Benefits.-Support the occupational health area.-Organize events and plan and develop welfare activities.-Provide training and develop benefit plans.

-Migrate processes and clients to the SAP platform, ensuring a smooth and uninterrupted transition.Apply payments in bulk, performing account and portfolio reconciliations for clients across Colombia.-Serve as a backup for external operations in the Cali and Bucaramanga branches.-Train new hires on customer service processes and payment management.-Supervise call center operations when necessary.-Train teams in the payments and account/portfolio reconciliation division.-Consult and manage banking interfaces to ensure correct payment application.-Handle and resolve customer requests, complaints, and quality issues, providing quick and effective solutions.Provide comprehensive support to clients, ensuring their satisfaction and long-term loyalty.

-Responsible for advising clients on their accounts, products, and services, including long-term loans, credit cards, and insurance- Provided consultation on fraud protection and managed the placement of financial products, particularly credit cards, refinancing, payment agreements, and customer claims, ensuring effective customer service and tailored solutions.

-Manage and coordinate nationwide pump service operations, ensuring timely and efficient product delivery in line with customer contracts.-Oversee the billing process to ensure accuracy and timely invoicing, reducing discrepancies and maintaining a seamless financial flow.Handle customer inquiries, complaints, and claims, resolving issues promptly while maintaining a high level of customer satisfaction.-Collaborate with logistics teams to streamline delivery processes, optimize scheduling, and ensure the efficient allocation of resources.Implement process improvements in service delivery to enhance operational efficiency and reduce costs.-Ensure all services comply with legal and contractual obligations, maintaining close communication with customers and internal teams.-Develop and maintain strong client relationships, acting as the main point of contact for key accounts and fostering long-term partnerships.