Responsibilities:• Work hand in hand with Project Managers in all phases of project implementation across Latin America • Drive operational efficiency by improving the process of CRM • Develop strategic plans and solve issues on project roll out • Control and follow up regional KPI's• Control financial budget and accrue expenses of each project Achievements• Worked hand in hand with the Commercial area to analyze and propose renewal contracts to customers• Managed the operational efficiency during roll-out to identify pain points and resolve issues through quality plans (7% savings in rollout costs)• Delivered the successful rollout of contracts of 2000+ machines (Colombia, Argentina and Chile) • Optimized the KPI follow-up process by the automatization of the tools

Responsibilities:- Supervise all reverse logistics processes, designing and updating monthly reports to monitor and improve KPIs- Supervise and manage the laboratory where used machines are stored and refurbished, to reduce OpEx- Review and control the reverse logistic department budget and accrue expenses on a monthly basis as neededAchievements:- Developed a project that partners with the finance and sales departments to reduce reverse logistic processes and increase revenue, by promoting sales in the original location of the machines (currently being implemented)- Improved the number of collection orders by leading a cross-functional team to go from 822 to 161 orders in one year (representing a reduction of 80%)- Engaged in negotiations with key stakeholders to improve service levels and maintain a fare growth rate belowinflation- Designed and implemented a model to minimize inventory costs while covering business needs and providing a reliable support to the Operations department

Responsibilities:- Monitor the business outsourcing processes for the Operations department- Manage associated distributors to guarantee quality service for customers outside of Ricoh’s organic reachAchievements- Developed a distributor strategy that allowed the business to minimize costs and reduce response times, by shifting 35% of the operations from direct coverage to dealers coverage- Improved the service levels

Responsibilities:- Perform financial analysis to advise the business on supplier selection, project financial evaluations, and company valorizations- Supervise the implementation of the corporate procedure for investment projects’ financial evaluationsAchievements- Improved the supplier analysis process, by establishing a standard procedure that reduced mistakes by 12%- Implemented the corporate procedure that was formulated during the internship at the company, achieving a reduction in the response time of 18%

Responsibilities:- Support the process of financial evaluation for investment projects- Design and implement training sessions for the financial evaluation processes directed to the Finance and Procurement departmentsAchievements- Established a corporate procedure for project financial evaluations- Developed a tool kit that reached our target audience for the mentioned training, delivered the message and was easy to understand (based on a post-training survey with a 65% response rate)

Responsibilities:- Coordinate the groups of the academic counseling program, pairing a student on academic probation, a tutor, and an accompanying teacherAchievements- Designed strategies to maximize the impact of the program (drop-out rate decreased 8% vs. previous year)

Responsibilities:- Provide support to teachers in Marketing and Finance, designing and conducting tutoring sessions and workshopsAchievements- Improve the participation rate in tutoring sessions by giving clear explanations of the topics, having excellent communication skills