Luis Alberto Cedeño Rivera Email & Phone Number

Panama

• I capitalize on strategic opportunities, establish business agreements, and develop key accounts.
• Achieved a 15% overall increase in revenue by creating tailored solutions to meet client needs.
• Transformed a low-activity account into a key client, resulting in a tenfold increase in billing.

Panamá

• In charge of the operational and financial management of alternative channels and non-banking correspondents, overseeing a portfolio of business transactions totaling USD 300M.
• Developed and managed the budget for each business unit, aligning it with the bank's strategic objectives. Monitored monthly budget adherence, identified significant deviations, and reduced core operating expenses by.
• Conducted analysis of financial statements (P&L), OPEX, and performance by business unit, identifying areas for improvement and providing strategic recommendations to enhance profitability.
• Improved operational efficiency by 50% and reduced risk exposure by 40% in the cash handling processes through the implementation of advanced control strategies and continuous improvement. This encompassed the.
• Prepared and presented monthly reports for senior management, featuring key insights and strategic recommendations that optimized operational efficiency in corporate cash handling and alternate channels. These reports.
• Directed operational risk management and ensured business continuity by managing regional and local audits and developing strategies to mitigate risks.

Panamá

• Responsible for managing the national affiliation team, leading the promotion of innovative solutions, and designing strategies for affiliation, cross-selling, and incentive programs to attract new customers.
• Developed and executed customer acquisition and retention strategies, resulting in a 20% increase in the affiliate base during my period.
• Led the implementation of an operational profitability model, achieving a 33% optimization in efficiency by utilizing process mapping methodology and tools. I implemented more effective segmentation and reoriented the.
• Prepared monthly reports for senior management, offering key insights into the performance of the membership department.
• Led a diverse team of collaborators, fostering their development and achieving results aligned with the bank's strategic objectives.
• Promoted strategic collaboration with various areas of the bank to enhance the product offering and facilitate cross-selling across different segments of the portfolio.

Panamá

• Responsible for leading the promotion and expansion of the American Express brand, defining and executing a comprehensive strategy to achieve full acceptance and recognition, guaranteeing high-impact strategic.
• Delivered 2,000 new merchant partners nationwide for the acceptance of payments with the American Express card, significantly driving brand expansion and development.
• I improved coverage and generated a 10% growth in transactional volume and billing.

Panamá

• I generated business relationships, presented business solutions, managed accounts, won leads and new business, developed commercial proposals for companies.
• Promoted key accounts and developed the assigned portfolio by 20%.

Panamá

I improved processes in the Advertising area, managed projects, developed improvement strategies and implemented solutions, reducing reprocessing by 40% due to operational failures, making customer service more efficient.

Panamá

• Responsible for the business outsourcing service for printing and document storage aimed at corporate companies in the B2B market, reporting directly to the Sales and Marketing Manager.
• Analysis and optimization of processes, administrative management, digital printing, operational efficiency, identification of improvement opportunities, monitoring of performance indicators, management of.
• Developed an assigned portfolio of clients in Panama City, the interior of the country and central provinces (West Panama, Coclé, Herrera and Los Santos), increasing sales by 25%.

Panamá

Auto Loan Department - Citibank, N.A.

Advanced Management Program, Amp

Master Of Business Administration (Mba), Banking & Finance

Postgraduate In Senior Management

Bachelor'S Degree, Industrial Engineering

Activities and Societies: Equipo de Softball

Dirección De Empresas

IESE Business School University of Navarra's specialized program includes the following courses: * Introduction to Financial Accounting *.

Lean Management

English As A Second Language (Esl)