Luis Alberto Manrique Email & Phone Number

State Of São Paulo, Brazil

São Paulo E Região, Brasil

Brasil

The company has an special key role nationwide offering BPO and Softwares as a service to solve the main corporate logistic challenges , and Works with a qualified team in several segments, such as Telecom, Pay TV, Logistics, IT, and Consumer Goods in general, within Industry, Distributors and Large Retail. The main mission of the company is to regularize and optimize logistics processes, minimizing the losses and expenses of large corporations, through Screening, Lot Recovery, Inbound and Outbound audit of finished products, focusing on quality process, inventory of large distribution centers and industries. It´s main clients are, Motorola, Allied Districuidora, Luiza Magazine, Via Retail, Claro, Net, Tgestiona, Sales Plant, Martins Distribuidora, Whirlpool, among others Main responsibilities and results: Focus was the commercial management reestructuring: Definition Product portfolio, Implementation of Inbound Marketing techniques and corporate communication reformulation, CRM Implementation, Sales Funnel Automation and Management, In charge of all business relationships with customers improving crosselling and upselling and getting new ones as well, external team management, lead development and business prospecting for customer portfolio expansion and business segments. It has increased from 200 visitors on its corporate site to a monthly average of 3,000 visitors Multiplied the result of the company's business prospects of 40 units / year, to an average of 200/ yearClosed contracts jumped from 6 units to 15 units in 2018 Revenue has grown from 2017 to 2018, by 15% Projected revenue for 2019, considers a 90% increase over 2018 Projection of Ebitda in 2019, shows na increase of 200%

São Paulo Area, Brazil

in charge of all the operations and strategic planning of a Brand Shop Management Company, which acts as retail for TIM, Samsung and Yves Rocher. the company has 300 employees and has its stores located in the main malls of São Paulo, Guarulhos, SP, and Caxias do Sul, RGS. My main focus is the assurance of results combining lowering costs with increase income. Managing strong relationship with the represented companies, budget, improving productivity and business by the facilitation of working flow, procedures and systems in different áreas such as financial and administration, commercial department, marketing , purchases, and human resources.

São Paulo Area, Brazil

My responsability is to manage the partner relationship and a net of stores located in five states of Brasil, São Paulo, Parana, Rio Grande do Sul, Goiás and Distrito Federal driving it to achieve the sales goals and assuring the excelence and customer satisfactionThe stores represent a franchise agreement with OI Telecommunications Company.

São Paulo Area, Brazil

Represented TIM - Telecom Italia Mobile, as TIM Business Partner, selling corporate plans such as mobile and fixed lines, data plans, and cellular phones.Investor and distributor of SAFF, Sales Funnel Financial software solutionLead a sales and administration team with 40 employees.

São Paulo Area, Brazil

Managed one of the biggest Technical Assistance of handsets for manufacturers as NOKIA, LG, SAMSUNG, BENQ-SIEMENS, SONY-ERICSSON and main partner of TIM for the retail segment, congregating under his administration, a net of 86 stores with the brand in regimen of Franchising in the states of SP, MG, BA, MT and GO. Had under his instructions almost 900 employees Gotten results: Company MCS - Mobile Cellular Service, which was Tim Partner, jumped of an annual invoicing of 5 million /year in 2002, for an invoicing of 132 million /year, carried through 2006 and projected 156 million /year for period 2007, in Real. The average EBTIDA in the period was of 18%. Developed activities: Responsible for all the P&L of the company and to achieve the budget. Lead the implementation and inauguration of plus 80 stores for the brands TIM and "Ponto TIM", coupled with the corporate team, in 5 diferent regions and states of Brazil : São Paulo, Minas, Bahia, Mato Grosso and Goias Hired and trainned all the sales team of the stores, totaling around 850 professionals such as supervisors, managers and attendants, dedicated to sale electronic products, services and plans from operator TIM. Corporate and Consumer segmentDirect negotiation with vendors as distributors and manufactures, in order to define the portfolio and assurance the supply for the stores.managing purchase's budget above 100 million BLRDriven Marketing Strategies and trade marketing.

São Paulo

• Managed performance channels, Direct and Indirect Sales Team, training and implementing tactical orientation.• Budget Management, planning goals and detailing action plans to achieve these goals• Created Reports and Performance Indicators to recover performance level, analisyng and managing the potencial leads, Sales Funnel, Close Ratio Indicators, Lost Review, Market Share, and defining the possible tatical alternatives.• Created and implemented incentive plans for the Sales and Post Sales team with variable salary and premium reconigzing best perfomance.• Was in charge of the Analisys Process in order to increase Service and Customer Relationship Quality. Trained people to understand and implement concepts as Six Sigma, 5S , Ishikawa Diagram, 5w2h, PDCA/SDCA cicles, etc• Managed processes of several departments such as Customer Care, Sales, Customer Engineering, Marketing and created departments such as Sales Support and Business Developping Director• Participated in the implementation of several world and regional support systems, acting as a business department project leader. Some of the systems were CRM Vantive System,ATIS System – Sales, Post Sales, Marketing modules, and implemented the Database Marketing of the company

Belo Horizonte Area, Brazil

• Implemented all of the TIM Stores, acting on the identification and the acquisition of the stores located in malls and streets.• Was in charge of identifying and defining partnerships to implement the indirect sales channel of the company• Managed the strategic plans and support for all the Tim , Franchised and Authorized Credencials stores• Participated in the seletive process of all the sales and customer service team from the company – More than 500 employees. Also created and acted as instructor for procedures relationed with product /service sales and customer service • Created and implemented the Procedure department which became the sector responsible to create, implement and manage all the business procedures from the company. Also implemented the Quality and Information department which was responsible to create and analyse reports to support the business decision in the customer care and sales areas.• Participated as a leader in the ISO 9000 certification. The company was certified on the year of 2000.• Participated as leader in the implementation of corporate systems, representing the busineess department. The systems were:: SAP R3 – Sales and Distribution and Materials Management modules, DSF – Dealers System Franchising, Dealer Comissioning, BSCS – Sales, Post Sales and Billing System and many others.• Created and implemented the sector which was in charge to manage all the consumer contracts and also the calculation of the commission to more than 580 partnerships. The volume of customer contracts was more than 2 million units.• Implemented one specialized Call Center which was receiving more than 400.000 calls per year.• Implemented 3 Delivery and Logistic Centers , in the states of Minas Gerais, Bahia and Sergipe, being in charge of the negotiation with factories and delivery of more than 450.000 handsets per year and their accessories to the stores.

Belo Horizonte Area, Brazil

In charge of all the the relationship with partners and the growth of the net of stores,Manager of the supermarket store used as model and base net of the NET PEÇAS project, and the pioneer store in this segment in the first Automotive Mall in Brazil Relationship management and product development directly with automotive multinational companies such as Magnetti Marelli, Blindex, Santa Marina, Termoglass. NGK, Brosol, Carter, LUK, Viconde, BK, MK, Bosh, SKF etc, and their distributors.Managed Promotions, Campaigns, Trade Marketing..Implemented a pioneer brand shop project named NET PEÇAS , and established the first net of stores internet connected with the distributor using the method of just in time sales.

Belo Horizonte Area, Brazil

In charge of all the purchase negotiation of more than 12.000 items, relationship management and product development directly with automotive multinational companies such as Magnetti Marelli, Blindex, Santa Marina, Termoglass. NGK, Brosol, Carter, LUK, Viconde, BK, MK, Bosh, SKF etc, and their distributors.Managed Prices, Margins, Promotions, Campaigns, Trade Marketing and Purchase Budget over than 60 Million US$.

Belo Horizonte Area, Brazil

In charge of all the purchase negotiation of more than 20.000 items, relationship management and product development directly with automotive multinational companies such as Magnetti Marelli, Blindex, Santa Marina, Termoglass. NGK, Brosol, Carter, LUK, Viconde, BK, MK, Bosh, SKF etc, and their distributors.Managed Prices, Margins, Promotions, Campaigns, Trade Marketing and Purchase Budget over than 40 Million US$.Implemented the first Automotive Spare Parts supermarket store in Belo Horizonte City with more than 4.000 square meters

Mba, Marketing And Logistics (Fgv Intenational Module)

Extension, Business

Mba, Enterprise Management

Mba, Telecomunication

Specialization, Business Management (In Company)

Bachelors, Science Computer