Luis A A. Email & Phone Number

Pozos, Cr

Wework Escazu Village

The Reservations Coordinator assists Travel Agents with booking air travel, hotel accommodations, tours, and transportation across various platforms. This role provides vital support and guidance to ensure high-quality customer care.In this position, I have developed skills in providing support through the team's chat platform, assisting employees with various inquiries and tasks. I have gained valuable experience in handling difficult escalations and ensuring smooth resolutions. Additionally, I am part of the Engagement Team, where we organize training sessions and events for the team. I also manage being on-call independently outside of regular hours, handling escalations related to destinations, emergencies, or urgent requests.

Costa Rica

Real Estate Advisor II Only Rentals. When conducting escalations, this position interacts with customers through outbound calls based on customer requirements, support, and non-routine issue resolution related to proprietary details of customers' products or services to ensure environmental regulations are met. Negotiate with government leaders, businesses and special interests. representatives and utility companies for support.

Heredia, Costa Rica

Affirm customer service agent via email and phone, is a financial institution that provides support for statements about billing information, payments, and everything related to your account, working to support requests for financial services, and order processing, different events, and transfer cases for further investigation.

Ultra 1

Analyze equipment performance logs to evaluate router performance and set call center phones via Chats.

Costa Rica

QA Audit: Collaborate with cross-functional teams to quickly identify and resolve quality issues for emergency tickets on user platforms, to then be submitted and reviewed by the governments of each country where the platforms were used.

Canada

• Disputed charges for Visa and MasterCard at Capital One in Canada.• Managed cases for follow-ups with the fraud department to ensure resolution.• Developed strong analytical skills and attention to detail in identifying fraudulent activities.• Enhanced communication skills by liaising with internal teams and external partners.

Ulloa District, Heredia, Costa Rica

• Conducted credit analysis for Tribune Publishing Company, utilizing various platforms and performing employer verifications for accurate data collection.• Collaborated with team members to ensure all Acura information was obtained and verified for credit assessment purposes.

Esl, Yes

ESL Conversational

Ged, Ged, Yes

Esl, Yes